FREQUENTLY ASKED QUESTIONS

Yes, you can offboard a device that is managed by MDM under the Support Plan without offboarding the associated user. Please follow the steps below:

If the device actions will be handled internally by your company, please proceed to Perform Device Transformation Action, Alternatively, if you would like Esevel to manage the device actions, please request our Last Mile Services for assistance.

Yes, you can offboard a device that is managed by MDM under the Secure Plan without offboarding the associated user. Please follow the steps below:

1. Perform Device Security Action – Erase Device
   Use this action to securely wipe all data from the device, for example, if it belonged to a former employee.

2. Perform Device Transformation Action
   Choose the appropriate transformation action to repurpose or reassign the device as needed.

Yes, you can offboard a device that is managed by MDM under the Complete Plan without offboarding the associated user. Please follow the steps below:

1. Perform Device Security Action – Erase Device
   Use this action to securely wipe all data from the device, for example, if it belonged to a former employee.

2. If the device actions will be handled internally by your company, please proceed to Perform Device Transformation Action, Alternatively, if you would like Esevel to manage the device actions, please request our Last Mile Services for assistance.