FREQUENTLY ASKED QUESTIONS

Our main currency is Singapore Dollar (SGD); however, we can also assist you in creating the invoice in USD

You can make the payment in your local currency (MYR, PHP etc). Since our bank can only receive payments in USD or SGD, you can convert the payment to either SGD or USD during the transfer. 

Please share the payment slip with us to ensure the invoiced amount in local currency is paid accurately.

We bill customers at the end of the month for all the purchases made in the same month.The payment term will be immediate after invoice is sent. Late payments will be subject to a 1.5% penalty fee. 

For existing clients, a request for an extended payment term is subject to management approval. 

You may contact us at customersupport@esevel.com. 

• Default Currency: Our platform’s default currency is SGD, and all amounts displayed will be in SGD. However, if you require invoices in USD, we can assist with this. Our finance team can create USD invoices upon request.

• Invoicing Terms: Our invoicing cycle follows a monthly schedule. All hardware purchases made during a given month will be invoiced at the end of that month. For example, if you place orders in January 2025, you will receive the consolidated invoice by early February 2025.

• Payment Methods: Our bank account only accepts payments in SGD and USD. If you prefer to receive invoices in USD, please let us know, and we will be happy to accommodate your request.

• Credit and Payment Limits: You will also receive a $5,000 credit for hardware purchases. Should your purchases exceed this amount, any outstanding payment will need to be settled before we can process any new orders.

We use on our bank's base rates. Our team captures the bank's exchange rates and averages them over the past 6 months. 

Once we have the average rate, we apply a markup to account for potential fluctuations during the procurement and payment period, which may last beyond a month. These exchange rates are reviewed quarterly.