RAISING REDEPLOYMENT REQUEST

Introduction

Reassigning a returned device (like a laptop or phone) to a new user, after it's been cleaned, updated, and prepared.

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Support or Complete Plan.

3. If you are on the Credits Plan, the request fee will be deducted from your credits balance.

4. Logistic fee will be charge separately (pick up & delivery) 

5. Please ensure that you have added the new employee
   👉 Adding Unmanaged Employee

👉 Adding Managed Employee

📌There are two methods to redeploy a device:

Method 1: Redeploy from Esevel’s Warehouse
Esevel will prepare and ship the device directly from our warehouse to the new user.

Method 2: Redeploy from Old User to New User
Esevel will collect the device from the old user, perform necessary servicing (if needed), and deliver it to the new user.

📌Additional Notes

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.

• Once the request has been completed, the status of the device on your dashboard will be marked as "Active." and assigned to the new user.