RAISING REDEPLOYMENT REQUEST
This feature is available for the Support, Complete & Credit Plan
This feature is available for the Support, Complete & Credit Plan
📌Pre-Requisite
You need to be an IT/HR Admin to trigger these action.
Your organization needs to be on the Support or Complete Plan.
If you are on the Credits Plan, the request fee will be deducted from your credits balance.
Logistic fee will be charge separately (pick up & delivery)Â
Please ensure that you have added the new employee
👉 Adding Unmanaged Employee
📌Additional Notes
Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.
Delivery Timeline: Varies based on the delivery location.
Once the request has been completed, the status of the device on your dashboard will be marked as "Active." and assigned to the new user.Â
📌To Change to Managed Device -❗️Applicable for Complete PlanÂ
If you’re under the Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Active".Â
Click the "Pencil Button".
Scroll down and choose "Yes".
Once a submitted, the initial status will be “Pending Agent Installation.”
To change the status to “Active,” please ensure the following steps are completed:
The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud Account
The JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac
👉 Installation Guide for Windows
The Serial Number has been updated on the platform and matches the one registered in JumpCloud.