UPDATING UNMANAGED DEVICE TO MANAGED DEVICE

Introduction

This article is your comprehensive guide to the steps required for updating a device record within our system. From Unmanaged to Managed Device.
👉Learn more about Unmanaged and Managed Device

Ensuring that your devices are accurately categorized within our system is crucial for effective management and security.

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

📌This action is necessary if one of the following conditions applies:

Condition 1: You have placed an order through Esevel’s Marketplace.
Once you place a device order through our Marketplace, and the device is marked as delivered, it will automatically appear under your Unmanaged Devices list. To manage the device within the platform, you must take this action. This step is required to move the device into your Managed Devices list for full visibility and control.

Condition 2: You are activating an existing device in your Inventory.
When you re-activate an existing device from Stored/Warehouse and redeploy it to a new user, the device will still appear under your Unmanaged Devices list. This step is required to move the device into your Managed Devices list, ensuring full visibility, tracking, and control within the platform.

Make sure to complete this step to ensure proper tracking and management of the device.

📌What happens after the device is updated?

Once a submitted, the initial status will be “Pending Agent Installation.”
To change the status to “Active,” please ensure the following steps are completed:

1. The employee has activated their JumpCloud account
   👉 Learn more about Activating a JumpCloud Account

2. The JumpCloud Agent has been installed on the device:
   👉 Installation Guide for Mac
   👉 Installation Guide for Windows

3. The Serial Number has been updated on the platform and matches the one registered in JumpCloud.