LOCK DEVICE

Introduction

📌Recommended use case:  

  Remotely lock devices that are reported as stolen or missing to prevent leakage of confidential data. 

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Secure or Complete Plan.

3. The device must be listed under "Managed Devices" and have an "Active" status.

4. The device needs to have the JumpCloud agent installed and be online i.e. connected to the Internet for the actions to execute successfully.

 📌Important Notes:

To Verify Lock Details

• Windows: Review device details shown at the top of the right side drawer.

• Mac: Input a 6-digit pin that is used later on by the device owner to unlock the device. Make sure to record this 6-digit pin and communicate this with the employee holding on to the device.

• Linux: Review device details shown at the top of the right side drawer.

• iOS: Review device details shown at the top of the right side drawer.

• Android: Review device details shown at the top of the right side drawer. 

📌What happens after submitting?

• Windows: The device immediately locks itself and the Windows login screen appears.

• Mac with Intel silicon: The device immediately restarts and displays a screen to enter the PIN set by admin to unlock the device.

• Mac with Apple silicon: The device immediately locks itself and displays the Mac login screen. 

• Linux: The device immediately locks itself and the login screen appears.

• iOS: The device immediately locks itself and displays the lock screen.

• Android: The device immediately locks itself and displays the lock screen.

Note: Device status takes 5-10 minutes of buffer time to be updated.