RAISE THE TICKET FROM SLACK

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger this action.

2. Ensure that you have integrate the slack using the guide: Slack Integration.

3. To verify if the Esevel App is integrated with your Slack channel, follow these steps:

• Open the relevant Slack channel.

• Click on the channel name at the top.

• Go to the “Integrations” tab.

• Click on “Apps”. If the integration is active, you’ll see Esevel App listed there.

📌Additional Notes

• Once your ticket has been submitted, please expect a response from the relevant team within 1 to 4 business hours.

• If you have received an email notification, you can also reply directly from your email. Additionally, if a ticket has been created on the portal, you can respond to it there as well. Both methods are valid for submitting your response.

• You’ll see their replies in the related Slack thread, and you can respond in the same thread as well.