📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Support Plan.

3. Logistic fee will be charge separately (pick up).

📌Additional Notes:

• Explanation of the 3 options: 

  1. 1. My company retrieves and stores the device: Esevel will not take any action; all responsibilities will be handled by your company.

     2. Esevel retrieves and ships the device back to my company: Esevel will assist in retrieving the device and storing it at your warehouse.
        Note: A logistic and storage fee will apply.

     3. Esevel retrieves and stores the device in the Esevel warehouse: Esevel will assist in retrieving the device and storing it at Esevel’s warehouse.
        Note: A logistic and storage fee will apply.

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.