Offboarding

Store & Warehouse

📌Pre-Requisite

You need to be an IT/HR Admin to trigger these actions.
Your organization needs to be on the Secure or Complete Plan.
Logistic fee will be charge separately (pick up) applicable for Complete Plan.
Please read the cautions and important notes below before submitting your request.

⚠️ Cautions & Important Notes

❗Suspend and Delete Actions

These actions apply to the employee user account in JumpCloud. Once either action is chosen, it cannot be undone. Please see the explanations below:

Suspend
Suspension of the user account occurs on your selected date and time. This action prevents the user from logging in but retains the JumpCloud user seat. One week after suspension, our IT team will delete the user account information unless a request is received from the company admin to retain it.
Delete
This action will be performed manually by our IT team on your selected date and time. It permanently removes all employee data and associations. After deletion, the employee will no longer be able to log in to their JumpCloud devices.

❗Device Erase Action (Optional)

This action is optional and determines whether you want JumpCloud to automatically erase the device. If selected, the action will be carried out on the scheduled offboarding date and time. The wiping process typically takes 1 to 3 hours, depending on the amount of data on the device.

Preconditions Before Wiping

Before the wipe can be triggered, please ensure the following conditions are met:

The device is powered on
The device is connected to the internet
The device is plugged into a power adapter
The device is not in sleep mode or locked

Confirmation Before Proceeding

If you choose to erase the device, a "Erase Device Confirmation" dialog will appear before you submit the request.
For MacBook devices, you will be required to create a 6-digit PIN.
❗️Please store this PIN in a safe place — it will be required to reinstall macOS after the erase is complete.

Expected Results After Wiping

MacBook, iOS, and Android devices:
After the wipe is complete, the device will reset and display the welcome/setup screen.
Windows devices:
After wiping, the device will enter Recovery Mode.
❗️Note: We do not currently recommend triggering this action on Windows devices. If you need to wipe a Windows device, please raise a support ticket, and our team will assist with the process manually.
👉 Raise the Support Ticket

📌Additional Notes:

Explanation of the 3 options:

My company retrieves and stores the device: Esevel will not take any action; all responsibilities will be handled by your company.
Esevel retrieves and ships the device back to my company: Esevel will assist in retrieving the device and storing it at your warehouse.
Note: A logistic and storage fee will apply and only applicable for Complete Plan.
Esevel retrieves and stores the device in the Esevel warehouse: Esevel will assist in retrieving the device and storing it at Esevel’s warehouse.
Note: A logistic and storage fee will apply and only applicable for Complete Plan.

Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.
Delivery Timeline: Varies based on the delivery location.
Once submitted, the asset will automatically move to your Unmanaged Device List, and be marked as
"Warehouse": If you choose the options number 1 & 2.

Once submitted, the asset will automatically move to your Unmanaged Device List, and be marked as
"Stored": If you choose the options number 3.

The status of your employee will on your dashboard will be marked as "Offboarded." and the employee managed is "No".

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