ADDING MANAGED DEVICE
This feature is available for the Secure and Complete Plan
Embedded Files
📌Pre-Requisite:
📌Pre-Requisite:
Your organization needs to be on the Secure or Complete Plan.
You need to be an IT/HR Admin to trigger these actions.
📌Device assignment policy by plan
📌Device assignment policy by plan
Secure & Complete Plan:
Each user can also be assigned 3 devices.
Assigning additional devices to the same user is allowed, but will incur an additional charge per device.
🔔 Important Note:
Devices assigned beyond the allowed limit without proper reassignment or approval may result in platform usage restrictions or unexpected charges. Please ensure device assignments align with your current subscription plan.
📌There are three methods to add a new employee:
📌There are three methods to add a new employee:
Add the managed device (laptop and macbook)
Add multiple assets in bulk (laptops and peripherals)
Add a single peripheral
Method 1: Add the managed device (laptop and macbook)
Method 1: Add the managed device (laptop and macbook)
✅Next Step:
Once a device is created, its initial status will be “Pending Agent Installation.”
To change the status to “Active,” please ensure the following steps are completed:
The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud AccountThe JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac
👉 Installation Guide for WindowsUpdate the serial number on the platform to ensure it matches the one registered in JumpCloud.
Method 2: Add multiple assets in bulk (laptops and peripherals)
Here is an example of the CSV file: You can edit the file by converting it to Excel format, making your changes, and then downloading it again as a CSV file.
To add a Managed Device, choose "Yes" in the Enable Device Management column.
✅Next Step:
Once a device is created, its initial status will be “Pending Agent Installation.”
To change the status to “Active,” please ensure the following steps are completed:
The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud AccountThe JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac
👉 Installation Guide for WindowsUpdate the serial number on the platform to ensure it matches the one registered in JumpCloud.
Method 3: Add a single peripheral
📌Additional Notes:
📌Additional Notes:
The serial number of the devices is non-editable, if you wish to change the serial number please reach our Customer Support Team.
If you assign a device to a user who already has an assigned device, a pro-rated additional fee will automatically appear as a notification prompt before proceeding.
❗️Please Note: The displayed fee does not include GST. Taxes will be added during final invoicing. By proceeding, you acknowledge and accept this pricing detail.
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