Embedded Files
📌Pre-Requisite
📌Pre-Requisite
You need to be an IT/HR Admin to trigger these actions.
📌There are 2 methods to add a new employee:
📌There are 2 methods to add a new employee:
Order through the Marketplace
Browse a wide range of available devices directly from the Marketplace, selecting the one that best fits your team's needs.Order through the Catalogue
If your organization has pre-approved devices listed in the Catalogue, you can quickly order from this curated selection.
Method 1: Order through the Marketplace
Method 1: Order through the Marketplace
📌What Happens After Placing the order?
📌What Happens After Placing the order?
Checking the Stock with Vendor (1-2 Working Days): We will first verify the availability of the ordered item(s) with our vendor.
Order Confirmation: You will receive an confirmation email that your order has been received.
If Stock is Available: We will change the status of your order to "Confirmed".
If Stock is Unavailable: We will send an email to your registered email address offering a replacement model with similar specifications and price range.
Vendor Preparation (2-3 Working Days): Once the stock is confirmed, the vendor will gather and prepare your order.
Shipping Preparation: Once your order is processed, the hardware will be prepared for shipping. This involves packaging the items securely and generating shipping labels.
Order Status Updates and Tracking: You will receive automatic email updates about your order status, including the tracking number, once the order is dispatched.
Receipt: Upon receiving the shipment, carefully inspect the package to ensure all items are present and undamaged. If there are any issues with the order, contact Esevel's customer service promptly.
Installation & Device Setup (if applicable): Depending on the hardware ordered, installation may be required. Esevel may provide instructions or support for installation if needed.
👉More information about Device Setup
📌Additional Notes
If you haven’t added your employee yet, you can choose from the options below to "Create a New Employee." on the checkout page and fill in the details.
Alternate Email Address: This can be used when the employee does not yet have a company email. It ensures the employee still receives important updates, including delivery notifications, sent directly to this alternate email.
It will be deleted on our system once the order mark as Delivered.
✅If you want the employee and device to be managed
Applicable for Secure & Complete Plan
Once the order submitted, initial status of the device will be “Pending Agent Installation” & user will be "Pending Activation"
To change both status to “Active,” please ensure the following steps are completed:
The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud AccountThe JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac
👉 Installation Guide for WindowsUpdate the serial number on the platform to ensure it matches the one registered in JumpCloud.
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