Onboarding

Add the employee and assign an existing device

📌Pre-Requisite

You need to be an IT/HR Admin to trigger these actions.
Your organization needs to be on the Secure or Complete Plan.
The subscription fee for each employee will be automatically calculated based on the date the employee is added to the Esevel platform. This ensures accurate proration and billing aligned with the plan start date.

Add the new employee from the Team Module by following this guide: Adding Managed Employee.
If you already have existing devices in your inventory with the following statuses, you can perform these actions:

Unassigned – The device is not currently allocated to any user.
Simply go to Inventory ➡️ Actions ➡️ Assign to Employee ➡️ Submit.

Warehouse – The device is stored in our warehouse. Please note that additional logistics fees apply for delivery from our warehouse.
You can raise a Last Mile Services – Redeployment.
Store – The device is kept at your location, and delivery is handled directly by your team.

You can raise a Device Transformation – Redeployment.

✅Next Step:

Once the request submitted, initial status of the device will be “Pending Agent Installation” & user will be "Pending Activation"
To change both status to “Active,” please ensure the following steps are completed:

The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud Account
The JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac
👉 Installation Guide for Windows
Update the serial number on the platform to ensure it matches the one registered in JumpCloud.

📌What happens after the onboarding request created?

1) Once an employee is created, they will receive an "Activate Esevel User Account" email sent to their registered email address. The employee can simply click "Activate My Account" to set their password and complete the account setup.❗️Please Note: The activation link will expire in 7 days.

2) After the employee is added, you'll still see the activation button on the top-right corner of the employee list page if they haven't yet activated their account.

To resend the verification email, simply click the same button.
If the button disappears, it means the employee has successfully activated their account.

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