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How to install and setup
A simple guide to install and setup HelpDesk remote tool.
Click the link to proceed with the remote tool download. <Remote tool Link>
You will be redirected to the Join Remote Session Page. Enter your name and click “Join Session”.
3. Tick the agreement box and click “Download”.
4. Go to the “Downloads folder” and open the downloaded file.
5. The User Action Control window will pop up for confirmation if you want the application to make changes. Select “Yes”.
6. Wait for the application to finish the setup.
7. Once done, the Helpdesk application will open automatically. Please wait for IT to connect to your device to proceed with the setup of the new laptop.
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