Embedded Files
The Driver Was Reported To Be Intoxicated Or Under The Influence During Working Hours
Investigation
Reviewing The Complaint Email
Reviewing The Complaint Email
Check the email detailing the entire incident that may be sent by one of the following:
The CRM Team
The customer service
The Operations Team
AGM Staff
Validation
Validation
The Incident can be further validated by the presence of evidence like photos or videos, if there are no videos as proof follow the below
Send an email to the HR department detailing the case asking for a drug test for the driver, and wait for the reply with the results
Action
Case Is Not Valid
Case Is Not Valid
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Case Is Valid
Case Is Valid
_____________________________________________________________________
Termination
Mention both the HR & Legal team in the thread details the case and the drug test results
abdallah.diab@aboughalymotors.com
No further action is needed
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number, like the example shown below.
Update the tracker with the action taken against the captain, see here how
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