Embedded Files
A Customer Complained That The Driver Who Arrived Didn't Match The Driver Who Was Assigned To The Ride, Or The Cab Plate Numbers Were Different
Investigation
Reviewing The Complaint Email
Reviewing The Complaint Email
Check the email detailing the entire incident that may be sent by one of the following:
The CRM Team
The customer service
AGM Staff
The Incident can be further validated by the presence of evidence like photos or videos
Action
Case Is Not Valid
Case Is Not Valid
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Case Is Valid
Case Is Valid
_____________________________________________________________________
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
No further action is needed
Update the tracker with the action taken against the captain, see here how
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