Embedded Files
The Driver Was Driving Fast Well Above The Speed Limit Of The Road
Investigation
Step 1: Reviewing The Complaint Email
Step 1: Reviewing The Complaint Email
Check the email detailing the entire incident that may be sent by one of the following:
The CRM Team
The customer service
The Operations Team
AGM Staff
Step 2: Logging In The LC Dispatching System
Step 2: Logging In The LC Dispatching System
Open the London Cab dispatching system following this link: London Cab Dispatching
Type in your "Username" and "Password", then click on login.
Step 3: Searching For The Ticket Details
Step 3: Searching For The Ticket Details
Click on "Operations"
Choose "Tickets List"
Click on "Show Search"
In the "Ticket Id" field, add the ticket number
Filter by choosing a further date "usually the same day of the t" from the "Pick Up Date Time (From)" field
Click on "Search"
You will be able to see the car plate number & ride date as shown above
Step 5: Logging In The ALTAIR Fleet Management System "ETIT"
Step 5: Logging In The ALTAIR Fleet Management System "ETIT"
Open the London Cab dispatching system following this link: ALTAIR Fleet Management System "ETIT"
Type in one of the below "Username" and "Password", then click on login.
Step 6: Viewing The Ride Speed Record
Step 6: Viewing The Ride Speed Record
From the top menu hover over "GPS"
Click on "Live Tracking"
6. Click on the car on the map, and you will be able to see a popup window
3. In the search box type the car plate numbers
4. Choose the correct car from the drop down list
5. Click on "Start Tracking"
7. Click on the clock symbol to see the "History"
8. Choose the "Date of the Ride"
9. Select the trip start time from: "From"
10. Select the trip end time from: "To"
11. Click on "View History"
11. Click on the "Play" button to start viewing the car speed throuout the trip
12. You will be able to see the speed on the "Speedometer", as shown below
Action
Case Is Not Valid
Case Is Not Valid
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Case Is Valid
Case Is Valid
_____________________________________________________________________
Check the driver's violation history, see here how
Open the Coaching & Deduction Scheme as shown below
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number, like the example shown below.
Depending on the driver's history take one of the below actions
Coaching
Call the driver and coach him about the incident and how dangerous it is to drive above the speed limit for his safety and the safety of the customer, and this also may subject him to traffic violations and how critical this is for safety and our business
Coaching & Deduction
Call the driver for coaching
Apply the relevant deduction depending in the number of instances, see here how to apply deduction
Educate the driver about the amount of the deduction
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
No further action is needed
Update the tracker with the action taken against the captain, see here how
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