Embedded Files
The Driver Was Driving Recklessly Or With High Speed That It Led To An Accident With Or Without The Customer Present
Investigation
Reviewing The Complaint Email
Reviewing The Complaint Email
Check the email detailing the entire incident that may be sent by one of the following:
The CRM Team
The Customer Service Team
The operations team
The Driver's Direct Manager
AGM Staff
The Incident can be further validated by the presence of evidence like photos or videos
The Driver should be suspended and brought for investigation with the C&D and HR teams to determine the validity of the complaint
Action
Case Is Not Valid
Case Is Not Valid
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Case Is Valid
Case Is Valid
_____________________________________________________________________
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
The driver will be will have a deduction of the insurance amount, see here how to apply deduction
No further action is needed
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number, like the example shown below.
Update the tracker with the action taken against the captain, see here how
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