Embedded Files
The Customer Is Inquiring If We Can Be Their Sponsor
Educate the customer that we will direct his/her request to the marketing team, to check the availability of sponsor deals/or any marketing request or inquiry
Contact phone number
Contact Email (If available)
Sponsorship details
Send this data using the Freshdesk template as shown in the screenshot below
Send the above template directly to the SPOCs below by forwarding the mail using the above template through Freshdesk, as shown below
Inform the custom that he/she will be contacted within 2 Business days with the full details of the pricing and deal.
Never share any financial details or deal details with the customer, and educate the customer that all of his/her inquiries will be answered by the corporate sales team
Send an Email with all the details to: (ismail.eltawila@aboughalymotors.com - engy.elasy@aboughalymotors.com - LCQA@aboughalymotors.com)
If you're unable to identify whether the case is a corporate deal or an event,
Resolve the current call ticket or chat.
Click on "Forward" through Freshdesk to send the email to the above-mentioned SPOCs.
For the chat team, only after resolving the chat, must click on the ticket number to be able to "Forward" chat through email.
If the request is regarding a deal, collaboration, or contract of any sort, follow the above by sending it to the team leader
You should forward using the same template above
Choose the required email template based on customer concern then fill it with customers data.
Adjust template based on customer request as below.
Agents can adjust the data in right column and last column only.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Event
Contact Type 3: Email sent to Internal Team
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