Embedded Files
The Customer I Inquiring on How He/She Can book A Ride From His/Her End
Mobile App
Mobile App
The user can book a ride using his/her mobile app:
Guide the user on how to use the app, if the user have a specific question regarding any part of the booking Flow you can always refer to the Customer App Training Materials
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride later - Guided customer to do it from their end
Website
Website
The user can book a ride using our website:
Guide the user on how to use the website, if the user have a specific question regarding any part of the booking Flow you can always visit: https://booking.londoncabegypt.com/
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride later - Guided customer to do it from their end
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride now - Guided customer to do it from their end
Call Center
Call Center
The user can book a ride by reaching out to our customer service on phone number: 19670
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Done from our side
Contact Type 3: Booking created using saved credit card - "If the payment method selected for the ride was one of the saved cards"
Payment link sent - "If you sent a payment link to the customer to pay for the ride"
Will pay in cab (Gouna only) - "If you chose the payment method as (Pay In Cab)"
Chat Team
Chat Team
Send the customer the script of booking Via App:
We highly encourage you to make the booking through the app to ensure most accurate pickup & drop-off points but I can do it from my side if you want.
If the customer accepted to book through the App:
Ask the customer if he know how to book through the App or he needs to be provided with the steps.
Notes:
It's mandatory to send the dynamic fees Policy using the FAQs link.
It's mandatory to provide the customer with the steps if it's his 1st time to use the service.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride later - Guided customer to do it from their end
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride now - Guided customer to do it from their end
2. If the customer asked you to proceed with the booking from you side:
Ask the customer about the ride details (Pickup & Dropoff Locations / Date & Time / Land Mark / Wheelchair User / Round trip or one way "Airport Transfer / Limo")
Book The ride with the provided details by the customer and leave a comment with the detailed address and any additional comment that the customer mentioned.
Confirm with the customer the Car Type and trip cost highlighting that it's an estimated fare and send the policy link.
Provide the customer with the final details (Address, Date & Time, and the ride ID).
Educate the customer with the booking steps through the App.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Done from our side
Contact Type 3: Booking created using saved credit card - "If the payment method selected for the ride was one of the saved cards"
Payment link sent - "If you sent a payment link to the customer to pay for the ride"
Will pay in cab (Gouna only) - "If you chose the payment method as (Pay In Cab)"
Used the loyalty points/balance - "If you chose the payment method as (pay from balance or saved card while the customer already have a balance)"
Invoice - "If you chose the payment method as (Invoice)" for corporate accounts
Cairo International Airport
Cairo International Airport
The customer can go to our London Cab booth at CIA Terminal 2 or 3 and speak to a represetatitve in order to book a ride
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Guided customer to do it from their end
Contact Type 3: Ride later - Guided customer to do it from their end
Will Not Proceed With The Booking
Will Not Proceed With The Booking
If the Customer Is trying to Book A car With A Ramp But There is No Avalability, the below "Contact Reason" should be chosen
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: No Ramp
If the Customer Is trying to Book A car but it is not avaiable beacuase it is not a part of our fleet of cars or it is a part of our fleet of cars but not avaible at the moment
Car is not a part of our fleet of cars
It is mandatory to fill the ticket field under "Booking Reference on Dispatcher" with the unavailable care type as the customer mentioned, instead of entering “0”. The format must strictly follow:
🚗 Car Brand - Car Name
Failure to follow this requirement will result in a 0% score for the interaction due to a business-critical error under: Take the correct system action to ensure accuracy in business reporting.
Car is a part of our fleet of cars
It is mandatory to fill the ticket field under "Booking Reference on Dispatcher" with the unavailable care type as the customer mentioned, instead of entering “0”. The format must strictly follow:
🚗 Car Brand - Car Name
Failure to follow this requirement will result in a 0% score for the interaction due to a business-critical error under: Take the correct system action to ensure accuracy in business reporting.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: Car type not available
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: LIMO – Car Type "For Limo Rides"
In-city – Car Type Not Available "For In-city Rides"
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