Can I Book A Ride Outside OF The Coverage Zone As An Exception

• Such an exception cannot be accommodated at the time being and you should use the below reply to the customer

• It's important to note that we do not cover specific areas due to business, safety, or strategic reasons. 

• However, if the customer insists, you can check with the OPS team if we can go there as an exception

• If the Ops team gives the approval, select the nearest point to this uncovered point and educate the customer that the price of the ride may increase as the distance and time "dynamic pricing" of the ride will most probably differ - the case and issue here will be "booking"

• It is mandatory to fill the ticket field under "Booking Reference on Dispatcher" with the uncovered area that the customer mentioned, instead of entering “0”. The format must strictly follow:

• 📌 Governorate – Area – Map Location Link
  Failure to follow this requirement will result in a 0% score for the interaction due to a business-critical error under: Take the correct system action to ensure accuracy in business reporting.

Note: If the customer is trying to book from a covered city and the pickup point he/she chose is out of coverage, you need to refer back to the OPS team to get confirmation on where you can put the pickup point in order to be able to book

You need to educate the customer that the point is not covered, so you will make the starting point in a covereged area with n the same city