Support Status: SUPPORTED
Integration Method: ODBC with Data Connector (shim)
Hosting Method: NONE
Connection Method: IPSEC VPN to Remotely Hosted Server
Additional Charge: YES, IF IPSEC VPN NOT ON CONTRACT IT MUST BE PURCHASED
Description:
As per many other server-side integrations to third-party products, this product is designed to talk to Vista's database directly using ODBC. This connection requires that the Vista server be "visible" to the third party system. To ensure that the two systems can communicate, we set up a server to server IPSEC VPN between our cloud and the environment where this integration is hosted.
Deployment Methodology:
We do not support hosting of this product in our cloud. As such, the customer must continue to host it in either their on-premise environment or in another cloud. As a result, since this product and Vista will be on separate networks, a VPN is needed to bridge the gap between the two networks. As part of the deployment of this tool, a SQL service account may be required to allow this tool to properly communicate to Vista. If needed, the customer may follow these instructions to set up a SQL Service account: I need a dedicated SQL account for my integration to Vista in your cloud. How do I set that up?
tl;dr: Customers who need to integrate the Intelligent Inquiry solution with Vista in our cloud need to host it outside of the Viewpoint environment. The customer then ensures they have purchased an IPSEC VPN tunnel, which is then set up to connect the customer's Viewpoint cloud environment to the location where this tool is hosted.