HOW TO FACTORY RESET A WINDOWS 10 COMPUTER
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How to factory reset a Windows 10 computer
Important:
If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. If you don’t know your BitLocker key, see Find my BitLocker recovery key.
During the resetting process, it is possible that your screen may go black for a long period of time (occasionally upwards of 15 minutes) and that your device may attempt to restart itself during this period. Manually attempting to restart the device yourself during this process could cause the reset to fail. Please be patient!
Resetting reinstalls Windows 10, but lets you choose whether to keep your files or remove them, and then reinstalls Windows. You can reset your PC from Settings, the sign-in screen, or by using a recovery drive or installation media.
Reset your PC from Settings
Select the Start button, then select Settings > Update & Security > Recovery .
Under Reset this PC, select Get started and then choose from the options and/or settings in the table below.
Reset your PC from the sign-in screen
If you can't open Settings, you can reset your PC from the sign-in screen. Here’s how:
Press Windows logo key + L to get to the sign-in screen, and then restart your PC by pressing the Shift key while you select the Power button > Restart in the lower-right corner of the screen.
Your PC will restart in the Windows Recovery Environment (WinRE) environment.
On the Choose an option screen, select Troubleshoot > Reset this PC, and then choose one of the options in the previous table.
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