Events & Weddings

1- Event Details Submission: 

Providing detailed event information in the "LC Events & Weddings Thread": 

• The event Name, location, date, and time 

• The estimated number of guests 

• The required number of cabs 

2- Collaboration with the Data Team: 

• coordinating with the data team to establish a forecasting tracker based on the flow of past events. This will enhance our ability to predict and manage demand effectively 

3- Promotional Strategy - Safe Ride/Hours Personal Driver: 

For Guests who are booking more than 3 Days Prior to the Event: 

• Offer Personal Driver (Hours) service. 

For Guests who are booking within 3 Days before the Event: 

• Provide a standard Safe Ride service. 

1. Cancellation of Friday off for drivers redistribute the off days to other weekdays ensuring a balanced schedule for all captains 

2. Early Arrival for overnight Shift Drivers to be as a backup and this will help us cover any unexpected surges efficiently. 

3. Depending on the location of the event, Operations will strategically deploy additional captains to the nearest magnet points. This approach will enable us to promptly respond to any spike in demand. 

1- Avoidance of Shrinkage: 

• Minimize any shrinkage within the Call Center on event days to ensure optimum staffing levels. 

2- Increased Call Center Agent Availability: 

• Additional call center agents will be deployed on event days to effectively handle any rush or increased call volume stemming from the events. 

3- Prompt Addressing of Bookings: 

• The Call Center team will be fully prepared and equipped to promptly address bookings and inquiries from events guests, ensuring a high level of customer satisfaction. 

4- Overtime scheme design for the agents who will be working on their off days

Extra handle customer inqury: Do You Provide Transportation For An Event/Party/Wedding?

1- Event Rules Reminder: 

• We will remind all drivers of the rules and guidelines specific to upcoming events. Ensuring their familiarity and adherence is crucial for the smooth execution of our services. 

2- Coaching and Deduction Team 

• The Coaching and Deduction team is prepared to handle any reported violations promptly and take appropriate actions through email or WhatsApp.