The Customer If He/She Will Be Charged Extra for Having A Driver For Extra Time
If the customer wants to use the car he/she booked as a driver for any extra time past the ride time, he/she will be charged extra as follows:
Personal Driver
If the customer stayed a little bit longer this is considered and will be charged as follows
Open Day Rides
If the customer stayed a little bit longer or had extra distance, this is considered and will be charged as follows
Note:
If the customer is requesting to enter the airport during a package you must set the drop-off point as the airport, so the airport entrance fee would be applied to the ride automatically
Contact Reason "Use it only if the customer already has a booking"
Contact Type 1: Payments & Charges
Contact Type 2: Extra waiting fees
Contact Type 3: Explained fees
If the customer requests to extend his/her ongoing ride (Package):
The maximum extra time the customer can extend their ride is 1 hour. After this 1-hour extension, the customer will be contacted and advised to book an additional hourly package
If the customer requests to extend their ongoing trip by more than 1 additional hour, you should book another package for the customer with the extra time, while leaving a comment stating that it will be the same cab and driver.
The customer can extend the package up to 10 hours with the same driver. Beyond that, we can proceed with the ride, but a driver change will be required.
If the customer is requesting a 10-hour package, you will need to book an 8-hour package and then add a 2-hour package to cover the total time requested.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Done from our side
Contact Type 3: Booking created using saved credit card
Payment link sent
Used the loyalty points/balance
If the Customer Is Requesting to Entering The Airport From The Driver Despite Him/Her Booking An Hourly Package follow the steps in the link below