How Can I Find/Contact My Driver?

• The ride can be assigned to a driver with 30 minutes to the pickup time at the most.

• If the customer inquires about the driver's details and the ride has not yet been assigned to a driver, inform the customer that he / she will receive the driver's details within the last 30 minutes before the trip via both an app notification and an SMS message with the relevant information. 

educate the customer that he can see the driver detail and can contact him in one of these two ways:

The driver will be waiting for the customer in the parking lot of the chosen terminal at the airport. 

However, for Terminal 1 & 2, once the customer is almost at the gate of the terminal, the driver will move from the parking lot to meet the customer by car, as waiting in front of the gate is restricted in the CIA

For Terminal 3, the driver will leave the cab in the park and move to meet the customer on foot to help with any luggage and escort the customer to the Cab's location in the parking area, as access to Terminal 3 arrival gates is restricted to vehicles

Notes: 

• The customer will receive another SMS and an app notification once the driver arrives to the pickup point to inform the customer.

• The driver is not allowed to call the customer, if the driver wants to call the customer he will be connected to the customer through the OPS team

• If the customer asked "Does the driver will call me?), inform the customer that once he/she recieves the driver details he can call the driver.

• If the customer requested clearly to be contacted from the driver, leave a note in the comment section that the customer wants to be contacted from the driver once he arrives.

If the customer arrived early at the airport and requested his/her driver's details in order to take the ride early.

• For  example: the customer arrived at 09:10 and his ride was scheduled for 10:00

If a driver is not assigned yet to the ride, inform the customer that a driver is not assigned yet and you will try to search for the nearest driver to direct him/her to the customer now

•  Reach out to the OPS. Team to search out for the nearest driver, once you get a reply from the OPS. the team educates the customer with the outcome.