Xpressbee 1 kg : minimum weight to 1 kg : Surface mode
Given below are list of new feature releases and improvements in Shiprocket in the last 3 months :-
1. Couriers : Added the following courier partners
o Xpressbee 1 kg : minimum weight to 0.5 kg : Surface mode
o Xpressbee 2 kg : minimum weight to 2 kg : Surface mode
o Xpressbee 5 kg : minimum weight to 5 kg : Surface mode
o Delhivery Reverse 20 Kg : minimum weight to 20 kg : Reverse courier-- Available only at request basis
Upcoming Couriers :
o WOW Xpress
o XB documents
o Amazon Shipping
o Delhivery Reverse
2. Multi packet system : MPS has been re-activated on our platform. Seller can now create MPS shipments in
- Single order only.
- Bulk Order : Seller need to add "package_count" in the bulk upload excel for MPS orders
- API: Seller need to send "package_count" in the API for MPS orders
Note: We have reactivated the MPS for those 39 sellers for whom it was deactivated earlier.
MPS will be given to sellers only after the LOPS team has approved of the request. The Onboarding team can request for MPS from ICRM and then the LOPS will accept/ reject the request after their due diligence.
3.E-Way Bill:- It is mandatory for sellers to upload EWay Bill before generating pickup for shipments above Rs 50000. They can upload an Eway Bill after assigning a courier to their orders. It can be uploaded at the time of pickup generation from any of the following screens:
Generate Pickup popup
Ready to Ship tab, or
Order Details screen
Apart from this, sellers can now upload Eway Bill for their RTO shipments.
Link for help doc : https://support.shiprocket.in/support/solutions/folders/43000575989
4.OTP Based/ Contactless Delivery to the end buyers :- Sellers can enhance their customers' experience by giving them the safest option of OTP based deliveries for their prepaid orders. They need to connect with their Key Account Manager or the support team for activating this functionality in their Shiprocket account. This feature is currently available with our courier partner Delhivery & Bluedart.
5.Change Payment Mode/ Payment Mode Conversion :- To reduce risk of order cancellation at the time of delivery, sellers can now convert their COD orders into Prepaid. Currently, this setting is only available for our courier partners Ecom Express and Delhivery. To use this functionality, sellers need to switch on the setting : Setting -> Company Settings-> change payment mode. It is not applicable for shipments which are out for delivery and once the payment mode has been changed, it cannot be reverted. Help article : https://support.shiprocket.in/support/solutions/articles/43000617520-how-to-change-the-payment-mode-of-my-order-
6.DHL eCommerce Pricing : The courier has revised its prices to upkeep the quality of their offered services, beginning February 17th, 2021
7.Return Orders - We now enable the sellers to upload and process the return orders in bulk. Help article :- https://support.shiprocket.in/support/solutions/articles/43000614323-how-to-bulk-upload-and-process-return-orders-in-shiprocket-
8.Courier Weight Logic : Earlier we used to show all the serviceable couriers on the ShipNow popup irrespective of the shipment weight which means if shipment weight is 0.5 Kg, we show couriers of all weight bracket i.e. 0.5, 1, 2, 5, etc. The higher weight brackets are not relevant for the seller as the price will always be on the higher side & seller will never choose these higher weight bracket couriers.
Now, we show the couriers as per the weight slab to show more relevant couriers. However, if we don't have any serviceable couriers as per Shipment Courier Weight logic, then we will show all the serviceable couriers in the single ShipNow popup.
9.Channels :- Mark as self fulfilled: When an order is marked as self fulfilled in the channel, we will mark the same in Shiprocket and pull the tacking the details of that order. To do this , we need to switch on the setting under channel -> add channel -> switch on toggle -> Poll fulfilled orders in Shiprocket. Applicable only for Shopify channel
10.Proof of Delivery : In this POD format it includes product details and sign of the receiver. One needs to switch on the settings which is shown in Company Settings - > Shipment settings- On/Off. Sample image attached for reference
11.Proof of Delivery Escalation :- In case the seller wants to raise a concern on incomplete/ fake POD, they can raise an escalation against that POD . Post that LOPS team will connect with the concerned courier partner and arrange an updated POD for your shipment. Link : https://support.shiprocket.in/support/solutions/articles/43000618709-how-to-raise-an-escalation-against-a-fake-pod-
12.Order Confirmation: To save the seller from a failed delivery and extra RTO charges, we now give them an option to confirm their Prepaid and COD orders before courier assignment. It gives a better control over their shipments and reduces failed deliveries at the same time.
13. Pickup - We will not schedule the pick up on National Holidays (Republic Day: 26th January, Independence Day: 15th August, Gandhi Jayanti: 2nd October ) . It means that if the seller raises the pickup after cutoff time before one day before the national holiday then the pickup should be scheduled for the next working day.
14. Get Help :- We have the chat option on the SR web panel into a Get Help button. Once a seller clicks on it, he'll be able to choose from the below three options:
a) Chat with Us
b) Watch Help Videos
c) Read Articles
The flow will remain the same if the seller selects the chat option. For the second and third option, respective videos or article links will open in a separate tab.
15. Shiprocket Credit :- This is one of our latest offerings to few of our chosen sellers, where we add the credit ( i.e money ) in their Shiprocket wallet based on their past performance and capability to grow their business . The sellers can use this credit for Shiprocket courier services and the same is collected either via recharge or e-Nach.
16. RTO prediction : Based on our previous data, we have modelled an algorithm which predicts whether the shipments will be an RTO or not. If yes, the seller can choose to confirm the order before assigning the courier and moving into the shipment lifecycle. This is in beta phase and has been released to only 5 sellers.
17. NDR : Improvements in the NDR process
a. Bridge call connecting seller and the buyer - Allow the seller to connect to buyer to confirm the order delivery and the call details along with recording are shown in NDR history.
b. Lat Long details of FE
c. Call details by FE while contacting buyer
d. Call Center integration with cogent & BPOC
e. Revamp of NDR communication sent to buyer
f. NDR Fake Attempt Process Workflow where AWB is eligible for manual calling when seller says it a fake attempt and accepted by CS agent
18. Support :-
IVR : We now identify if the incoming call is of the end buyer then we close the call after the announcement. Secondly, we also save the alternate number of the seller in case, the latter initiates the call from an unregistered phone number.
Social Media Escalation : The ORM team can now mark a seller or a shipment as a social media escalation in the ICRM and identify the same while handling the other queries of the same seller.
Location : ICRM - > Seller Info - > View Details - > Company Details
ICRM - > Shipment LIsting -> View Details - > Shipment
Decision Tree : To reduce the TAT and have a unified response by the support team, we have created a decision tree in the ICRM -> Shipment Details- > Decision Tree. Here the agent just requires to choose the query bucket ( pickup/ delivery delay/ POD/Request to RTO/ NDR) and corresponding apt response is shown to them which can be communicated to the seller. With this, one doesnt need to remember the SOP's and consult in various different screens to look for a reply.
19. ICRM :
Bluedart Unblock : When a seller upgrades from lite to SaaS plan, Bluedart is shown as an available courier which the seller can avail.
ICRM_ NDR>>Call Centre_ Date range to increase from 1 week to 1 month
Shipment Target :- We now give the capability to the KAM to upload their monthly shipment target. Location :- Reports --> Seller Monthly Target. The target will also be visible in ICRM -> Seller info- > Shipments - > Monthly Target Shipments
Recharge Logs : Display the recharge logs at seller level in icrm. Location : ICRM -> Seller info- > Billing & Invoices - Go to Recharge Logs
Addition of reasons for courier rejection while approving / rejecting the courier : PAN Card number is not mentioned in the undertaking form. ||. Company Stamp is not present in the undertaking form .|| Company name is not mentioned in the undertaking form
Account type change -Accounts team can now move the seller account from prepaid to unsecured postpaid, and vice versa. Location : ICRM-> Seller info-> View details-> COD tab Account type.
Bank account search option from ICRM.-We are getting so many requests that they are not able to update the bank account number on their account. After the check, we found that the bank account already exists with another shiprocket account. So can we provide the option to search through the bank account by which the support team can tell the seller that the account number is already in use in which account.
Change the invoice_payment_period : By default it's 7 days, for some clients it can be increased after approval from Accounts team.
Early COD Deactivation- Once a seller activates early COD by mistake, the deactivate button will be visible up to 30 days in the ICRM. Our accounts team can deactivate early COD for the seller immediately on request. After this 30 days period of activating early COD, the seller can deactivate by himself from the seller panel which is why this check is added.
To enable New Zone mapping access to Accounts- Since we have 3 zones now, we have added a functionality to select the zone from dropdown in the ICRM->seller info->select zone mapping. Access is given to the accounts team only. The zones that are available are SR_ZONE (When the seller is using the old zone), SR_NEW_ZONE (When in the new zone) and SR_COURIER_ZONE.
AWB Data Report Accounts team (Gangotri) can now download the relevant shipment data to validate invoice/credit note calculation for a shipment. It may be for one AWB or multiple AWB.Access to be given to Finops and Fops Admin.
ICRM >Seller Info >Company Details > Shipment Block -- Added one more reason " Incomplete Address"
Display tier name at shipment level :- ICRM -> Shipment Details -> Shipment
NDR Lat long & Call details are added in AWB report, NDR report
Pickup alternate and primary contact info, first exception & last exception details within AWB order report, all manifest report
First pickup scheduled date and time, first OFD in all orders report on seller panel
In ICRM, In Transit exception for shipments & delay reason communication to seller- when shipment is stuck in transit for more than 72 hours.
20. E- Invoicing - Implemented the E-invoicing changes in all impacted systems i.e Freight Invoice, SaaS , Packing, Early COD, Credit note as per the government mandate
21. Pipedrive: We now send MTD recharge amounts for all leads in pipedrive.
22. Android & iOS app updates
NDR escalation on AWB level in get help section
Customer address book section where an order can be added for a customer
Customers can be added from address book in the order creation flow
Courier priority settings added
Freight Invoices added in the invoices section
SKU input and search in the add order screen with suggestions
Order additional charges
Tax and discount on a product level can be added in the order flow
Return orders can be created and viewed on the app
Option in the delivered order to create a return
The home screen changes for different flows showing forward, return and local order
Changes in cancel order/shipment popup text
Rate calculator improvements
23.Saral :
Changed the map my India to Google maps
Min amount check of Rs 30 kept as the wallet should not be negative in case there is lag in the database.
24. UI / UX improvements
We have moved the re-assign button which comes in the "Shipping Details" field in the order detail page of a shipment to the top of the page to increase its visibility. Screenshot attached
Buyer phone number validation while creating order
Added a check to ensure the number of active channels doesn't exceed limit for specific plan id.
25. International order creation via API - Sellers can now create international order via our open API's .
26. Fresh Success :- A new tool has been integrated and set up for our KAM's which they will be using to track their mapped account performances, log in their activities, communication with the sellers, and get timely alerts to take corrective action in case of poor performance. The tool integrates Wootric, Freshdesk and their Gmail which gives the capability to remove our dependencies from daily excel and different tools.
27. Weight Freeze : We allow the seller to freeze the weight of their individual SKU in order to reduce the weight discrepancies and hassle of getting it resolved. The seller needs to share the dead weight, dimensions, product images & package images from different angles while sending a request for weight freeze. Post this the our internal weight team analyze the request and take the corrective action to accept or reject the request. If accepted, the frozen weight for that SKU's auto applied while assigning shipment and uploading charged weight.
28. Partial Pickup : In order to analyze the actual misses at the courier end for pickups, we internally will segregate the shipment into 3 stages :-
Pending: Pickup Status will be shown “Pending” in which case there was no pickup done from that address on the same day with the same parent courier.
Pickup Done: Pickup status will be shown “Pickup Done” for the shipments which are picked.
Partial Pending: Pickup status will be shown “Partial Pending” for the shipments which are not picked but the pickup was done on the same address, with the same pickup schedule date and by the respective parent courier.
The Pickup status can be found in ICRM -> Shipment details -> shipment -> "pickup status"
29. Shiprocket fulfillment: For all shiprocket fulfillment request and queries we have to fill the pipe driver instead of sending an email to Ankush.