1. A seller can place an order of 150kgs maximum by Delhivery heavy.
2. Agents need to be update about the daily updates sent during business hours as observed during mystery calls, the agents were not aware of the latest updated.
3."Bluedart" is now available in "Basic" and above plans as earlier "Bluedart" was only available in "advance" and above plans.
4.One of the common mistakes done by the seller while doing channel integration is that the "merchant id" and "marketplace" are the same. Instead,the "merchant id" and "marketplace"should be different.
5. While assigning tickets to any spoc, the "Issue category" must be correct.
6. In case of salutation, it is not mandatory for an agent to ask for the seller's name.
7. No Reattempt Request for "auto reattempt" will be pushed by Shiprocket under the given NDR reason:
* Customer Refused
* Open Delivery
* ODA Location.
8. In case, the seller wants to show the "real time rates" feature on "Woocommerce" platform, then please educate the below path -
Login woocommerce-->clickon plugins--> search for "real time rates" plugins and activate the same.
9. When it comes to showing "real time rates", the said feature is only available in Woocommerce and no other channel.
10. If the seller wants to use the "real time rates" feature in personal website or any other listed channel then educate about the mentioned URL - https://apidocs.shiprocket.in/#29ff5116-0917-41ba-8c82-638412604916
11. In case of SARAL app delayed pickup cases, the agent will first pitch for cancellation and if the seller is reluctant to understand and further wants the pickup to happen then raise a request to Ashreen for urgent pickup.