27 Jan 2021

1. The agent will only send a request to "Renu chandel" to unfreeze the KYC and not the bank account details.

2. While assigning the case to the KAM, the ticket shall be under open status.

3. In case of damage/impartial case, pre post shipment images are mandatory and videos will serve as a plus point for a seller to prove his case. The agent will educate the seller about the importance of videos in such cases.

4. In case, the seller asks for the Bludart denial reason then the case shall go to "Himanshu Thirwani" in order to ascertain the denial reason.

5. The agent is supposed to add the clear note while assigning any case to the respective departments.

6. Csat to be pitched on every FCR calls/chats; wherein; the seller is satisfied with the solution.

7. Due to some technical issues, our system didn't deduct the RTO charges from the seller's Shiprocket wallet. This error has now been corrected and the RTO charge of Rs. xxxx will be deducted from the seller's wallet shortly.The charges will be reflected in the next invoice, and the seller can verify it at his end in shipping charges TAB under billing.

8. A POD can be raised from the SR application as well. PFB, snapshot for your reference -