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1. Please find the details offer details for new LITE plan users,
Offer details:
Advanced Monthly (Rs. 2000+taxes) :- Flat 600/- cashback
Pro Monthly (Rs. 3000+taxes) :- Flat 1000/- Cashback
Validity: 10th Dec'20 to 20th Dec'20
Coupon code: SRDEC30
2. In the MPS tracker, the "Request Raised on date" & "Training Requested for Date" should be filled informing the seller.
3. Agent to follow the new pickup verbiage discussed today while on call and chat. (refer briefing buddy).
4. Please note, a column is added in the MPS tracker to define the nature of business of the seller. Requesters need to define the category of products the seller deals into which will be helpful at LOPS end to verify.
Post Training, Seller's Business background as mentioned is verified which acts as an approval for the Product team to activate this feature on the panel.
Kindly keep a check on this tracker.
5. Agents will use power statements/words when required as discussed earlier.
6. To activate Aramex the client needs to upload documents on the Shiprocket panel. Settings>International >upload documents.The client needs to upload documents only once on the Shiprocket portal. Please educate the client not to submit documents again and again. Once they have uploaded documents on the Shiprocket panel we will share that client information with the Aramex team and the client will receive an email from Email id- noreply_kyc@e.aramex.com and Sms on his /her Registered contact no. and email id to upload documents on the Aramex portal.
7. Seller will get SMS and Email notification on every alternative day with WEB URL (48 Hours expiry) and it will be sent Maximum of 21 times. After the client has uploaded the documents on the Aramex portal, the Aramex team will verify the documents and after approval, we will activate the courier partner i.e., Aramex International on the client panel after which the client would be able to use international shipping through Aramex International.
The courier activation TAT for Aramex International is 7 working days after the client has uploaded the documents on the Aramex portal.
8. Agents shall not use internal terms while on call with the seller. (e.g MPS training tracker).
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