1. Insurance process updated points-
The seller will get the freight refund in both lost and damaged cases ( provided it has been confirmed by the courier).
In case of "lost", they will get the entire invoice value.
The reimbursement for damage shipment is subjective.
The customer will not be eligible for claim in case of snatching
Claim will be credited in the bank account after 10 days if all documents are sufficient and 15 days if there's an enquiry which usually happens in case the shipment value is greater than 50K.
Assign the ticket to FOPS only when damage/lost has been confirmed by the courier.
2. Please note in case RTO shipment is not delivered till 20days then on the 21st day under DT tab, the agent can see the SOFT LOSS option and can take action on the same.
3. Imp points pertaining to tech queries-
There are 3 reasons for order not sync 1. If Channel is Amazon, only the self-ship order will be synced. 2. If Channel is Shopify, only unfulfilled / Unshipped status orders will be synced else not. 3. Other Channels, ask the client to check the status of order sync, channel activation status and Shiprocket account should not be Suspended or Terminated.
4. Client has to integrate the channel or API with the shiprocket panel, then shipping charges and courier serviceability will be visible in the website.
For this activation we have an internal api for Woocommerce only and for their client can use the external api.
5. Once the order get synced, if any changes happens with order details on website, same changes will not be reflect in the on SR Panal, client can do the changes manually if till ready to ship status.