3 Feb 2021

1. FM and LM operations will be delayed at "Bhiwandi - Maharashtra" pincode as the godown of our courier partner "Sadowfax" had collapsed yesterday.

2. Shiprocket has launched a new feature which allows the seller to contact the buyer every time a seller receives an undelivered order.

• A seller can use this feature to get the consent of the buyer for a reattempt request. Here’s how the process works:

a) The seller will click on the Contact Buyer option to receive a call on the registered mobile number.

b) As soon as the seller answers the phone, the shiprocket will connect the call to the buyer.

c) Once completed, the seller will be able to see the call history in the NDR history section.

d) Next, the seller will click on the Reattempt button to send a request to the concerned courier partner.

Note - No need to attach any proof here as we the shiprocket will consider the call history for the same.

e) Further, please note the seller will be able to make one successful call in each NDR attempt.

3. The agent will use the following script while confirming, if the caller is a buyer or a seller (if required) -

Sir/Ma'am, the product which you are talking about, "have you purchased it or did you sell it"? instead of asking "are you a buyer or a seller?".