1.We updated the pricing for insurance premium w.e.f 5th July 2022 evening. The revised insurance premium is 0.79% (inc. GST)of the base shipment value.
The updated pricing shall be applicable to all eligible shipments (greater than Rs 5,000) manually secured by the seller or auto secured.
2. RTO/Reverse shipment TAT:
The timeline is 20 days for the RTO/reverse shipment because the quantum is smaller. Hence, the courier partner will collate the shipments in the hub and, once the count is received (as per the vehicle space), the shipment is moved further for rverse/RTO to origin delivery.
3. Automation done in delay delivery cases runs on the below logic-
1. As per the automation in case delay delivery, the system will initiate the freight refund to the seller automatically without manual intervention.
2. In such cases, the SR will refund Rs.50 or 50% of freight value whichever is lower.
For example if the freight charges on a particular shipment is Rs.500 then the freight credited to the seller will be Rs.50.
3. Further as discussed, the CC agent will inform the seller the following-
"The freight initiated is a token for apology due to the delay in delivery"
4. In case, the EDD has crossed 5 days and above and the seller is unhappy with the automatic freight given to him , the CC agent can manually give freight to the seller as the last resort from the ICRM.
4.SR secure -
Secure High-Value Shipments
Now the seller can secure your high-value shipments at the time of order creation as well.
The seller can easily secure the shipment while creating an order if its value is more than Rs. 5,000, and the seller wishes to secure that particular shipment instead of all. In case the shipment is stolen, lost, or damaged in transit and the seller has opted for the shipment security, the seller will be eligible for a refund of up to Rs. 25,00,000.
Steps to opt for SR secure -
Step 1: Log in to the Shiprocket account and go to Orders → Create Orders.
Step 2: Create an order by entering buyer details.
Step 3: When entering order details, click on Yes, secure my Shipment under the Secure the Shipment heading.
Step 4: Choose pickup address and enter package weight.
Step 5: Fulfill all other details under the Other Details tab and click Add Order.
5. Add RTO option -
The seller can enter a different RTO address than the pickup address right from the mobile App. The seller can choose the existing address or add a new address (warehouse address) to receive the RTO shipments.
Steps to add RTO address -
Step 1: Log in to your account and go to More → Settings.
Step 2: Go to Pickup addresses and select the address against which you wish to add a new RTO address.
Step 3: Scroll down and tick the box Use Different Address as RTO address.
Next, the seller can either select a pre-existing address or add a new address.
6. Manage Returns Easily With End-to-End Returns Management by Shiprocket -
Steps to activate return management -
1. Go to → Settings → Return Settings
2. Here, turn on the toggle for ‘Enable Buyer Return
3. Next, select the number of days upto which the customer can raise a return request
4. Following this, the seller can select the products he wants to determine as eligible for returns. The seller can either select all the SKUs or upload a list with the specific SKUs
How to Activate Refund Management
Go to → Settings → Return Settings
Select the toggle if the seller wants to allow refunds against COD and prepaid orders and determine the order status at which the refund will be processed.
Shopify sellers can choose an auto refund if they want to get the refund in the form of store credits.
7. How The Return Process Works
For non-Shopify sellers
Buyer request Return from Tracking Page → Accept/Decline your Return Requests → Schedule
Pickup for Returns → Process Refund Manually → Acknowledge Returned Product(s)
For Shopify sellers
Buyer request Return from Tracking Page → Accept/Decline your Return Requests → Schedule
Pickup for Returns → Process Refund Manually or via Shopify store credits → Acknowledge Returned Product(s) and Auto Restock.
8. Benefits of End-to-End Return ManagementSeamless Return Flow
The seller can process returns, refunds & restock from a single tab -
· Quality Check
· Enable Quality Check to ensure that all products are unused/unworn.
· Auto Refund (For Shopify sellers)
· Process Shopify store credits in one click
· Auto Status Update (For Shopify sellers)
· Get real-time updates on Shopify’s return and refund statuses.
· Buyer Communication
· Automated return status updates to your buyers via Email & SMS
9. Incomplete tickets should not be sent to FOPS/TECH/LOPS.
9.1. In case of connection dispute ask the seller to share the below mandates -
1.Date of pickup,
2.Count of total shipment picked up on that date,
3.Share all signed manifest copies for a particular courier, if multiple Manifest generated and picked on the same day
4.FE Phone No.
10. CSAT has to be pitched on every call wherein; the seller is satisfied with resolution and the case is FCR. For NFCR cases, no agent should pitch the CSAT.
11. Sales call handling -
The agent should educate the basics about the siprocket including plans mentioned on the website. The agent will not assign the case to the sales without informing the basics.
The tickets for warehouse concerns should not go to sales.
12. API process Key pointers-
1. APIs are based around REST architecture and use the basic HTTP request methods. The first step is to register with Shiprocket and create an account. After the sign-up process is complete, follow the steps to create an API user:
· Open your Shiprocket account and navigate to the left-hand panel.
· Click On Settings => API => Configure => Create an API user.
· On the pop-up menu, fill in the email (this should be different from the one used to register to ShipRocket).
· Fill in an appropriate password and confirm the password.
· Click on 'Generate API Credential'. On successful completion, you should have a new API user-generated.
· The next step will be to generate the Authentication token using these credentials.
Steps to demonstrate how the order flow works via API:
1. POST Authentication API
Endpoint: https://apiv2.shiprocket.in/v1/external/auth/login
Use this endpoint to generate the Authentication token. The authentication token is an alphanumeric code, unique to your Shiprocket account, can be used from any system to validate your API calls to access Shiprocket's resources. The validity of each token is 10 days.
2. GET Check courier serviceability
Endpoint: https://apiv2.shiprocket.in/v1/external/courier/serviceability/
Use this API to check the availability of couriers between the pickup and delivery postal codes. You can check the serviceability before creating the order by passing just the Pickup and Delivery Postcode along with the weight and whether the order is COD or not. If you’ve already created the order, you just need to pass the order_id that you receive in response to your order creation request.
You will receive an array of all the serviceable couriers in the form of JSON objects in response which will contain information like Courier name, Shipping Fee, Courier Rating, Courier ID, EDD, etc. The couriers displayed in response will be in descending order and are based on the courier priority selected which is a one-time task while setting up the Shiprocket account. The user gets to select from 5 courier priorities:
· Fastest
· Cheapest
· Best Rated
· Recommended by Shiprocket (Based on Shiprocket Recommendation Engine Logic)
· Custom (Users can set up their own priority list)
3. POST Add a new Pickup location
Endpoint: https://apiv2.shiprocket.in/v1/external/settings/company/addpickup
Before an order is created, we are required to add all the pickup locations/warehouse locations to the Shiprocket account. This API will help you add those. You are required to add a pickup location name (a nickname) to each of the locations. This nickname will be passed as a parameter in all your Create Order requests.
4. POST Create Custom Order
Endpoint: https://apiv2.shiprocket.in/v1/external/orders/create/adhoc
Use this API to create a quick custom order. You have to pass all the required params at the minimum given in our API docs. You can add additional parameters as per your preference.
The 'order_id' returned in the response is the Shiprocket order_id. Please save this order ID as this will be used in future API calls.
5. POST Generate AWB for Shipment
Endpoint: https://apiv2.shiprocket.in/v1/external/courier/assign/awb
The next step is to assign a courier to your order. This API can be used to assign the AWB (Air Waybill Number) to your shipment. The AWB is a unique number that helps you track your order.
The shipment_id received in the response to the Create order API will be used here as a parameter. You can bypass the default courier priority of your account and pass the desired courier_id which you previously received in response to the “Check Courier Serviceability” API as a parameter in your request.
6. POST Request for Shipment Pickup
Endpoint: https://apiv2.shiprocket.in/v1/external/courier/generate/pickup
Once you’ve assigned a courier to your order, the next step is to schedule a pickup for that shipment. Use this API to create a pickup request for your order shipment. The API returns the pickup status along with the estimated pickup time.
7. POST Labels, Manifests, and Invoice
Label Endpoint: https://apiv2.shiprocket.in/v1/external/courier/generate/label
Manifest Endpoint: https://apiv2.shiprocket.in/v1/external/manifests/generate
Invoice Endpoint: https://apiv2.shiprocket.in/v1/external/orders/print/invoice
The above endpoints can be used to generate Labels, Manifests, and Invoice for your order. Multiple IDs are accepted for all three for a bulk generation. Manifest can only be generated after the pickup has been scheduled.
8. GET Tracking
Endpoint: https://apiv2.shiprocket.in/v1/external/courier/track/awb/{awb_code} OR
https://apiv2.shiprocket.in/v1/external/courier/track/shipment/{shipment_id}
Post pick up, get the tracking details of your shipment by entering the AWB code/shipment_id of the same in the endpoint URL itself. No other body parameters are required to access these APIs. The response is displayed in JSON format.
Users can also configure a webhook for real-time courier tracking.