1. We have made changes for BD Air weight and value limitation now weight - 25 KG and declared value for PPD shipments up to INR 10 lac.
Also BD will allow Oxygen Concentrators via BD Air. Our Tech is working on it to made change for BD as Oxygen Concentrators is DG product.
2. If the seller wants to remove the brand logo path is
Channels->All channel->Edit the channel->Brand Logo
3. Manifest escalation path
Path: Orders > Manifest > Escalate
4. For NDR scenarios an agent must educate the seller on how to take actions on NDR.
5. CSAT is to be pitched on every FCR call, wherein seller is satisfied with the given resolution.
6. Agent must inform seller about the documents required for pickup & how to raise manifest escalations in case of delay.
7.To avoid repeat concern agent must educate seller proactively for SR process.
8.The agent will use "multiple tag feature" in case there are multiple AWB numbers for the same courier partner.