25 Nov 2022

Given below is the list of new feature releases and improvements in Shiprocket CORE that we implemented in the month of September. These features would either be improving business metrics or the internal/ external user experience. We urge each one of you to spend some time and go through it to be equipped with knowledge while answering seller queries.

1. New Couriers

2. New Improvements in Seller Panel

· Hide Personal Identifiable Information (PII): Sellers can now choose to hide PII info of the end buyers from their sub users while giving partial access to the modules. By default for the existing sellers that are created in the system till date, the Buyer PII setting is switched on. They can anytime edit the setting (name : show Buyer's Personal Info) to switch it off for that sub user.

o Path :- Seller Panel → Settings → User Role Management → Manage Users

· Shipped SMS Disabled: We have disabled the Shipped SMS for all companies except those on the Custom template. In addition, we changed the content of Picked SMS to include shipped information.

New Picked SMS is as follow: Order Picked: Hi {#var#}, your {#var#} order {#var#}, which contains {#var#}{#var#}, has been picked up and will be shipped within the next 24 hours. Track Now {#var#}{#var#} -Shiprocket

· Virtual ID on all invoices: Virtual IDs are activated for WHMCS SaaS invoices (Web Host Manager Complete Solution), freight, Direct, Shiprocket Fulfillment (SRF), and Engage to avoid suspense amounts.

3. Monetization

RTO Score feature is designed to reduce the return to origin orders. With the help of 10 billion data points, we are helping sellers to identify each of their shipments with RTO Score so that they can easily make a decision to eliminate the risk of RTO for their shipments. We do share the reasons for predicting high RTO orders which are shown in the processing order & All order sections.

RTO score pricing changed to Rs 2.49+GST, earlier it was Rs.3 per order. RTO score and settings now won't be visible to engage sellers.

4. Insurance

Updated Insurance Opt-In UI is Live: The insurance Opt-In UI at the time of order creation has been redesigned for better visibility of crucial terms & conditions, and insurance benefits. The same shall be visible to any seller creating an order with value > Rs 5,000.

5.COD Remittance :

We will now remit COD remittance on Delivered + 8 days on every Monday, Wednesday & Friday. Early COD module works as is with no change

6. ICRM Updates

· DG Goods Panel updated in ICRM: Dangerous Goods Panel is updated in ICRM to mark SKUs and companies DG exempt/DG. Here, one can easily view the list of the dangerous goods that vary from courier to courier. Path: ICRM→Courier→Courier DG Goods

· Deactivate Seller’s Account Directly via ICRM: We have launched a feature in ICRM that will help in deactivating a seller's account directly from the ICRM.

Current Path: ICRM→ Internal CRM → Deactivate Seller Account

Future Path: ICRM → Seller Details → Deactivate Seller Account

How to Deactivate?

Step 1: Go to Deactivate Seller Account

Step 2: Search for the company ID

Step 3: Click on the Deactivate button to proceed. The account will be deactivated if there are no unbilled freight charges and all invoices are paid.

Note: This will block the seller's login access.

· Company Tag Feature is Live: The company tag feature is now live on the platform. The team can add a predefined tag on sellers from two different locations. Logs will be maintained by whosoever changes the tagging. Existing predefined sets of Tags that can be added are Top Seller Programme (TSP) & Bronze Seller Programme (BSP). We will be saving as to which tag was there at the company during that AWB assignment for recording purposes. Path: ICRM→Report→Company Tag

How to update tags?

o 1. ICRM→ Seller Info→ View Details→Company Details→ Bottom left, "Add company tags"

o 2. To add in bulk→Upload the excel with company id, tag ID, status

· ICRM Product Communication: Now, we can publish up to 3 alerts on the seller panel for any information such as COD delay, delivery delay, holiday notification, and so on. Depending on the nature of the notification, different color options are also available.

o Save in Drafts: Alerts, Promotional Banners, and Product updates can now be saved in drafts.

o Test Button: Alerts, Promotional Banners, and Product Updates can now be tested directly in the ICRM.

· Path: Create→Save in Drafts→Test.

o Schedule: All three modes of communication can now be scheduled for a future date.

o Product Updates: Users can now add custom tags for product updates. A feedback section has been added below each product update.

· Enabled Blocking Prepaid Shipments: Blocking any prepaid shipment from ICRM is now possible, and it works in the same way as the COD shipment blocking process. Users will be able to see the entry of blocked prepaid shipments in the Snatching report AWB-wise as well.

o Unblocking Path: Internal CRM→Shipment Details→ View Details→ Remittance→ Block

7. Weight Module

Shiprocket suggested weight freezing pilot completed. Sellers are getting recommendations for weight freezing based on historical shipments data. The suggested weight is shown in the "weight freeze" screen in the seller panel & sellers will have 7 working days to take action on the suggested weight freeze. Post 7th working day, taking no action will lead to auto acceptance at the suggested weight.

Suggested Weight Freeze is the algorithm that is based on historical data of previously charged weight. This feature is helping sellers to: Minimize Weight Discrepancy, Maximize Weight Freeze with minimum manual effort and have a better Shipping Experience.

8. Channel Changes

To improve the overall performance of Shiprocket<>Amazon integration for our sellers, we have updated Amazon channel tech stack from MWS (Marketplace Web Service) to SP API (Selling Partners API).

9. Seller Support

· Delivery Not updated (shipment had been delivered but marked RTO ) use case has been added in the Delivery Dispute escalation process. The input of this use case is only created in the new seller panel as we plan all our sellers to adopt this panel in the coming few months.

o Eligibility→ Shipment status = RTO Initiated & (Current date - RTO Initiated date <=3 days) & COD payment mode

o Category name on seller panel→ Package Delivered to Buyer - Status Dispute

o We ask the seller to share 2 images - one with visible AWB number on outer pkg AND inner content received to Buyer, post which the LOPS team works with the courier team to resolve the concern in max of 10 days.

· Multi Comm. Feature in delivery Dispute: Multi comm. feature for delivery dispute is live where the LOPS & seller both can put in text remarks & attachments to give in the interim status updates. Currently, it can be done in singular form and bulk will also be added in the next phase.

· Provide Additional Details to Raise Dispute: If the seller is raising a dispute with reason “Partial shipment received”, they will have to provide two additional details of the shipment to confirm the missing quantity and the order amount of the missing quantity of shipment. There is also an option to upload pictures as well to support the information that they have provided regarding the partial shipment received. This will help the seller to receive the appropriate amount of refund for the missing quantity of shipment.

· Company Tag added for IVR API: For better handling of calls and priority support, we have added a Company tag in IVR API to handle BSP (Bronze Seller Programme) & TSP (Top Seller Programme) sellers.