1. some basic requirements to resolve the connection disputes faster -
a). Escalation for Connection Disputes need to be raised within 48 Hrs. from Physical Pickup.
b). Specify AWB which is disputed for Connection Dispute
c). Specify Date of Physical Pickup of the AWB which is disputed for Connection Dispute
d). Need to Provide Signed Manifest against the AWB for that date (Physical Pickup Date)
e). Mandatory information to be available on the manifest -
a. List of AWBs
b. Highlight Disputed AWB - By Highlighter or Circle or Tick mark
c. Signature of Pickup Boy
d. Name of Pickup Boy
e. Phone Number of Pickup boy
f. Date of Physical Pickup - by Pickup boy
g. Total AWB Count picked against a manifest
h. CCTV Footage would be required for High Value or Heavy Shipments or If required by courier on case-to-case basis.
i. Overwriting/Correction in count/ Manually written AWBs shall not be accepted
f). If Total pickup for that day by courier is done on multiple manifests, then all manifest needs to be provided for tally.
2. Imp points pertaining to tech queries-
There are 3 reasons for order not sync - 1. If Channel is Amazon, only the self-ship order will be synced. 2. If Channel is Shopify, only unfulfilled / Unshipped status orders will be synced else not. 3. Other Channels, ask the client to check the status of order sync, channel activation status and Shiprocket account should not be Suspended or Terminated.
4. Client has to integrate the channel or API with the shiprocket panel, then shipping charges and courier serviceability will be visible in the website.
For this activation we have an internal api for Woo commerce only and for their client can use the external api.
5. Once the order gets synced, if any changes happen with order details on the website, same changes will not be reflected in the on SR Panel, client can do the changes manually if till ready to ship status.