1. The agent will update complete notes before assigning the ticket to the respective department.
2. ED case assignment process -
The L2 agent will assign the case to the respective SPOC and will mail via ED tracker. Once the ED team starts working on the tickets, there will not be any properties change or assignment change. ( This goes for ORM cases too).
3. Scenario-
Seller is asking for a document to file claim to third party insurance -
COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .
4. GST percentage calculation in invoice-
Service + 18 % tax
5. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
6. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
7. PYK - premium pickup service offered by Shiprocket, below mentioned are the highlighted of this service-
· Extended Cut-off Time for Same Day Pickups and Collection Till 3 to 5 PM Based on Your Location
· Instead of Dealing with Multiple Field Executives, Coordinate with One Executive across all couriers.
· Also, the seller will be provided with Pickup Executive Name, Contact and Trackability in Real-Time Manner via text message.
· No Hassle of Sorting for Multiple Courier Provider, the SR team will do it for at courier Hubs
· Lesser Hassles and Operational Fatigue and reduce chances of disputes
·Single Pickup Manifest to ease the seller's documentation process and the same will be shared in soft format on the Seller Panel
·Detailed Pickup Failure Reasons with call logs, picture of the shipper premises and coordinates as validation.
8. Insurance process update-
How a claim will be processed & what would be required by sellers to proceed ?
The finance team will directly track all the insured shipments, if the shipment is lost or damaged the finance will collect the documents from ICRM and the courier company and inform the insurance company. The insurance company will validate the document/case and process the claim amount directly into the customer's account.
TAT for settlement:
Claims wherein claim value is <20k – Within 7 working days from the receipt of all requisites documents.
Claims wherein claim value is >20k – Within 10 working days from the receipt of the requisite documents & Survey Report.
9. About Shiprocket Fulfillment:
Shiprocket Fulfillment is a unique offering designed for eCommerce sellers looking to offer a delivery experience like Amazon and Flipkart to their customers via their own website or any other channels. It enables sellers to stock their inventory near the customer’s location for faster delivery of products.
Key Benefits of opting Shiprocket Fulfillment:
1. Faster delivery to customers
2. Lower freight cost
3. Reduction in weight discrepancies
4. Decrease in RTO because of faster product delivery
5. Amazon and Flipkart like delivery for a delightful customer experience
6. Focus solely on business growth and let Shiprocket Fulfillment handle your order processing efficiently
Currently, Shiprocket Fulfillment facility is based out of Bangalore, Kolkata, Delhi, Gurgaon and Mumbai.