1.On July 16, 2021, FedEx Express and Delhivery announced their agreement to enter a strategic alliance under which the Fedex's domestic logistics operations in India would be operated by Delhivery. This strategic alliance is subject to customary closing conditions, including regulatory approval, so nothing changes right now.
After regulatory approval is granted and the transaction is closed as per the agreement between FedEx Express and Delhivery, FedEx Express will no longer provide intra-India shipping services.
Considering the changing dynamics and to ensure a smooth last-mile pickup and delivery experience to our sellers, Shiprocket requests the sellers to allocate couriers cautiously for Domestic shipping services.
2. Insurance process update-
How a claim will be processed & what would be required by sellers to proceed ?
The finance team will directly track all the insured shipments, if the shipment is lost or damaged the finance will collect the documents from ICRM and the courier company and inform the insurance company. The insurance company will validate the document/case and process the claim amount directly into the customer's account.
TAT for settlement:
Claims wherein claim value is <20k – Within 7 working days from the receipt of all requisites documents.
Claims wherein claim value is >20k – Within 10 working days from the receipt of the requisite documents & Survey Report.
3. FOPS points -
1. Type of invoices we send to the seller-
· Freight,Subscription,early cod, Warehouse ,Packaging (manual invoices Penal and Duty Charges)
· Freight invoices are billed twice a month 1st billing from 15th-16th 2nd Billing 28-30.
· For first billing data is picked from 12th for 2nd billing from 25th - whichever awb's has crossed final status +7 DAYS are eligible for billings and gets billed in these two cycles.
2. Seller is asking for GST invoice-
The seller has enabled GST invoicing, while he has not configured the GSTIN per state. In this case, the billing is happening on the pickup address as configured in the system while GSTIN is missing because it has not been configured under GSTIN invoicing.
For your reference the way system work currently is mentioned below-
State Wise billing -
- If GSTIN invoicing is ON, it will always pick the pickup location and the GSTIN configured under GSTIN invoicing section
- Billing address-If GSTIN invoicing is OFF, it will pick the Billing address and the GSTIN configured in Accounting and Bank details.
There are 2 ways to solve this issue, either the GSTIN invoicing should be set to Off, or the GSTIN invoicing should have GSTIN configured at state level.
3. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
4. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
5. Seller is asking for a document to file claim to third party insurance -
COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .
6. GST percentage calculation in invoice-
Service + 18 % tax
7. ED case assignment process -
The L2 agent will assign the case to the respective SPOC and will mail via ED tracker. Once the ED team starts working on the tickets, there will not be any properties change or assignment change. ( This goes for ORM cases too).
8. Bluedart Activation Process -
No need to follow the tracker anymore(https://docs.google.com/spreadsheets/d/1fHbLHV3v0n8yQK6XyMN4cJ2FVsD_aUxdVwzGXZYOpM0/edit#gid=305768629) for Bluedart Activation request, just follow the below points:
a. Client has to upload the Undertaking document in the panel.
b. KYC and PAN is mandate for Bluedart Service
c. In the document, Address should be completed as mentioned in the
ppickup address of AadharCard (If KYC is manually verified).
d. In the document client has to update the same company name which client mentioned in the billing or shipping address in the panel.
e. PAN no. should be mentioned in the document.
9. Damage / Partial shipment process -
- As discussed there will be no change in the current process with the CS team except the speech related to Pre-shipment images/video & POD with negative remarks.
From Tomorrow, advisors will not insist on the pre-ship images/video & POD with negative remarks, they will only educate sellers that pre-ship images/video & availability of the POD with negative remarks will assist in the better investigation.
Further, the agent should keep the below points under this process-
The CS team will ask the seller to provide below information -
a. The CS agent will check the delivered date & time from ICRM panel
b. Pre-ship images / video (if available)
c. Current images/ video with AWB no. visibility with inner content
d. In case of Damage/ Partial – details like value & qty of missing/ lost content
10. Festive No Entry for West Bengal wef 8-Oct :This is to inform all of you that there will be traffic restriction at Kolkata (West Bangal) for Durga Puja /Laxmi Puja on below dates , All types of goods vehicle would be restricted during this festival Time. So delivery, pickup, cargo delivery/pickup, airport connection/retrieval will be effected. Requiring the TAT extensions till the time situation gets normal.
For Durga Puja-
Tritiya - From 16:00 hrs. on 08.10.2021 to 00:00 hrs. on 09.10.2021
Chaturthi - From 15:00 hrs. on 09.10.2021 to 02:00 hrs. on 10.10.2021
Panchami - From 15:00 hrs. on 10.10.2021 to 02:00 hrs. on 11.10.2021
Sasthi - From 15:00 hrs. on 11.10.2021 to 03:00 hrs. on 12.10.2021
Saptami - From 15:00 hrs. on 12.10.2021 to 04:00 hrs. on 13.10.2021
Astami - From 07:00 hrs. to 12:00 hrs. on 13.10.2021. (for Kumari Puja only) *
From 15:00 hrs. on 13.10.2021 to 04:00 hrs. on 14.10.2021
Navami - From 15:00 hrs. on 14.10.2021 to 04:00 hrs. on 15.10.2021
For Durga Puja immersion –
From 15:00 hrs on 15.10.2021 to 05:00 hrs on 16.10.2021
From 15:00 hrs on 16.10.2021 to 05:00 hrs on 17.10.2021
From 15:00 hrs on 17.10.2021 to 05:00 hrs on 18.10.2021
From 15:00 hrs on 18.10.2021 to 05:00 hrs on 19.10.2021
For Laxmi Puja immersion –
From 15:00 hrs on 21.10.2021 to 04:00 hrs. on 22.10.2021
From 15:00 hrs on 22.10.2021 to 04:00 hrs. on 23.10.2021