23 Aug 2022

1. HSN Is Now Mandatory For Commercial International Shipments

If you choose Shipment Purpose as Commercial while creating an international shipment, you need to enter the HSN code. This update will improve the efficiency and speed of the customs process.

2. Adding a different RTO address functionality is now available for Bluedart, Ekart, and Ecom Express shipments. This feature is intended for sellers who do not want their RTO shipments delivered to the same pickup address.

3.Incomplete tickets should not be sent to FOPS/TECH/LOPS.

4. In case of connection dispute ask the seller to share the below mandates -

a. Date of pickup,

b. Count of total shipment picked up on that date,

c. Share all signed manifest copies for a particular courier, if multiple Manifest generated and picked on the same day

d. FE Phone No.

5. CSAT has to be pitched on every call wherein; the seller is satisfied with resolution and the case is FCR. For NFCR cases, no agent should pitch the CSAT.

6.Pls find the BAU revised TAT from LOPS only for L1 agents.

7. You can check and provide coupons and cashback to seller from https://www.shiprocket.in/coupons/