21 September 2021

1. Ensure emails to be sent to the ED team along with assigning the tickets to the respective team.

2. While escalating the cases to ED, the ticket assignment should not be changed by the L2 advisor if the ticket is already assigned to LOPS/FOPS or any other respective team.

3.After merging the tickets, the agent will recheck the ticket categories to ensure correct SPOC is assigned along with correct categories are selected.

4. Tickets should not be escalated without complete details.

5. Tickets should not be left open in case FCR tickets.

6. CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.

7. Woocommerce simple steps to integrate -

To fetch orders and catalog in Shiprocket the user has to configure his WooCommerce API in Shiprocket Channel Configuration Page.

If the user already has a channel created on Shiprocket, he does not have to follow the following steps to integrate his Woocommerce Channel.

Step 1: Connect to your Shiprocket account and go to the Channels tab

Step 2: Click on the 'Add New Channel' button to add your Woocommerce channel

Step 3: Locate the Woocommerce channel and click on the 'Add' button

Step 4: Here, enter your Woocommerce store URL and click on 'Connect to Woocommerce'

Step 6: Once you approve the connection, it will redirect you to the previous "Channel" page with a consumer key and consumer secret

Step 7: Click on the "Update Channel & Test Credentials" to connect your channel with Shiprocket.

Please Note:

Please be ensured that your REST API is enabled in your WooCommerce plugin. To do this,

1. Within your Wordpress admin, go to the WooCommerce section.

2. Click on "Settings" and go to the API tab.

3. Check if your REST API is enabled or not. If you don't have an API tab, you need to upgrade your WooCommerce plugin to the latest version.

4. To show serviceability on your buyer panel, please update the weight in kgs and dimensions in cms for every product in your WooCommerce account.