17 June 2022

As discussed - proceed to run the pilot for a testing phase of 10 days in which Tech will be notified to keep the process on standby and disable seller facing trigger for POD request.

Meanwhile, it is expected that Sellers will raise tickets for such queries and need to be accordingly handled by the CS team by confirming intent of POD request - whether for PNR/PRD scenario or simply documentation purpose.

· Seller concern for PNR/PRD - accordingly divert query to the dedicated panels built in ICRM (Delivery dispute) as per timeline of 72 hrs from Delivered date.

· If Seller simply wants POD for documentation without any claim - ticket to be created under Group - POD Required >> Issue category - POD Requested >> Sub category - FWD/RTO/Return POD required.

Above will be helpful in monitoring surge under this bucket over the testing phase which could give insights towards the further course of action.

We would monitor the surge in tickets for POD requests for a period and will resync on the process feasibility to disable it further if no major impact is observed.

2. ICRM update

Date : 16th June, 2022

1. Self Serve Zone Identification :

• This feature helps to identify which zone will be applied for past / future shipment in the ICRM panel .

• The user can either enter the AWB or enter the pickup pincode, destination, courier name, payment mode & zone preference of the seller as input

Location : ICRM -> Courier Ops Excellence.

3. Amazon shipping label guidelines.

3.1. What is the status of my

a) Existing in-transit shipments

b) Status of already raised tickets

c) What will happen to my wallet balance

Ans - For all the existing shipments booked at Shyplite

For the current status of of already raised Tickets

For you wallet balance related queries

Kindly contact with Shyplite Support team on their Helpline (9643318580) or you contact them over the Email on (support@shyplite.com)

3.2. Why is my business being moved to Shiprocket/ why is my Shyplite account being terminated?

Ans - This is an outcome of the strategic business agreement entered-in by both Shiprocket and Shyplite recently.

To ensure smooth continuation of logistic operations for all sellers, Shiprocket will provide dedicated help and support the way you have been getting till now.

3.3. What will be the new SOPs or SLAs after moving to Shiprocket?

Ans -Shiprocket's standard policies and SLAs will apply. (Call to be managed the way it is done for new Shiprocket sellers)

For full details or any query, please login to the Shiprocket's panel

If the seller asks for a written document- kindly tell him that mail will be sent to their registered email id by our team. An agent will fill the tracker and raise FCR tickets.

3.4. What will be the freight that I will be charged by Shiprocket?

Ans - You can login to the Shiprocket's panel to look at the current rates that shall be levied. - (Call to be managed the way it is done for new Shiprocket sellers)

If seller insist for better or other plans

To enquire about our premium paid plans for better pricing, please reach out to your KAM

For Non-KAM sellers, Pipedrive to filled for the sales team to share the best plans-TAT of 24hrs to be given

3.5. Will I get account management support at Shiprocket?

Ans - Shiprocket assigns account management basis prevailing shipment volume trends of the seller- (Call to be managed the way it is done for Shiprocket sellers)

If the seller insists for the KAM even the current volume is not as per the Shiprocket eligibility- data on Mail to be shared with Abhinav Nigam for the assessment clarity, post which written revert to be sent to seller.

3.6. What is the email ID if the Seller wants to write to us?

Ans-If sellers want to write to us than they can do on the below-mentioned mail ID

support-shyplite@shiprocket.com

3.7. Tagging will be done in the following path: Issue Category --> Others --> Sub Category--> Shyplite Queries

3.8. An agent can refer to the sheet while communicating with Shyplite Seller, have this saved in the agent’s system

3.9. Incase Seller requests for KAM assignment, Sales-plan related (fill pipe drive too)& Documented email from us for SOP ( raise FCR ticket too) below tracker needs to be filled and shared with Prabhakar. -

https://docs.google.com/spreadsheets/d/18VWSfH3tsNWE1IGyJL9foYgEGTl0s5MkUskECJEhXEI/edit?usp=sharing - Ensure to fill the 2^nd sheet with the name- Shiprocket Company IDs “ Column -K,L & M”

3.10. Please find the issue category and group selection below for shyplite cases.

4. Updates in iOS and Android App

Now you can quickly login to your iOS app using biometric authentication called Face ID. This will help you secure your account and, at the same time, log in to your account conveniently.

Here’s how you can turn on face ID on your iPhone:

Open the App on your iPhone.

Click on More from the menu and go to settings.

Click on Profile and turn on Biometric authentication.

Also, now you can enable or disable your customers’ email and phone number from the shipping label in both the Android and iOS App. The updated feature will help you decide, choose, and control the customer information you print on the shipping labels.