1. FOPS points -
a. Type of invoices we send to the seller-
· Freight,Subscription,early cod, Warehouse ,Packaging (manual invoices Penal and Duty Charges)
· Freight invoices are billed twice a month 1st billing from 15th-16th 2nd Billing 28-30.
· For first billing data is picked from 12th for 2nd billing from 25th - whichever awb's has crossed final status +7 DAYS are eligible for billings and gets billed in these two cycles.
b. Seller is asking for GST invoice-
The seller has enabled GST invoicing, while he has not configured the GSTIN per state. In this case, the billing is happening on the pickup address as configured in the system while GSTIN is missing because it has not been configured under GSTIN invoicing.
For your reference the way system work currently is mentioned below-
State Wise billing -
- If GSTIN invoicing is ON, it will always pick the pickup location and the GSTIN configured under GSTIN invoicing section
- Billing address-If GSTIN invoicing is OFF, it will pick the Billing address and the GSTIN configured in Accounting and Bank details.
There are 2 ways to solve this issue, either the GSTIN invoicing should be set to Off, or the GSTIN invoicing should have GSTIN configured at state level.
c. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
d. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
e. Seller is asking for a document to file claim to third party insurance -
COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .
f. GST percentage calculation in invoice-
Service + 18 % tax
2. Important integration points -
1. If a seller adds GST detail in his shopify or woocommerce so the same will sync in our SR-panel or not?
Ans: Yes, if the seller passed the GST details via Shopify or WooCommerce in the orders we will fetch the same.
2. Are we doing integration of Unicommerce or not ? Yes then how?
Ans: Yes, we are doing integration of Unicommerce via API as this is a third party and Unicommerce will help in the same.
3. seller having issue that freight related info will be visible on checkout page or not? and if the seller will do API integration for that, will it be possible or not?
Ans: We do provide these features only for WooCommerce channel as of now.
However sellers can use Serviceability API to implement the same at their end.Below is the API Doc URL.
API doc URL: https://apidocs.shiprocket.in/#29ff5116-0917-41ba-8c82-638412604916
API URL: https://apiv2.shiprocket.in/v1/external/courier/serviceability/
4. How to generate Token in API ? Need Examples.
Ans: Seller needs to create an API user in the seller panel and using that they can create the token.
Please note sellers can not use email id which is registered with Shiprocket for API users. They need to use any different email id for the API user.
Sellers can use email and password in the API user in the seller panel.
Curl request for the same.
curl --location --request POST 'https://apiv2.shiprocket.in/v1/external/auth/login' \ --header 'Content-Type: application/json' \ --data-raw '{ "email": "", "password": "" }'
5.. Wix integration is possible via API Inte. ?
Ans: Yes, Shiprocket API can be used as per seller requirement.
6. Is buyer communication option available in upgrade Plan (Basic, advance, Pro)
Ans: yes, Buyer communication is available.
3. Direct Ship is officially live for all sellers.
This feature is available on all SAAS plans.
What is Direct Ship ?
The seller can do a single click for AWB assignment, pick up request, label download based on the below logics.
1. Automatic courier selection based on your chosen courier priority.
2. Pickup will be scheduled automatically for the next day.
3. Shipment labels will be downloaded automatically.
Path to activate it from seller panel
Settings > Shipment Features > Direct Ship