09 June 2022

1. HSN Is Now Mandatory For Commercial International Shipments

If you choose Shipment Purpose as Commercial while creating an international shipment, you need to enter the HSN code. This update will improve the efficiency and speed of the customs process.

2. Different RTO Address Feature Is Now Available For Bluedart, Ekart & Ecom Express CouriersAdding a different RTO address functionality is now available for Bluedart, Ekart, and Ecom Express shipments. This feature is intended for sellers who do not want their RTO shipments delivered to the same pickup address.

3.As discussed - proceed to run the pilot for a testing phase of 10 days in which Tech will be notified to keep the process on standby and disable seller facing trigger for POD request.

Meanwhile, it is expected that Sellers will raise tickets for such queries and need to be accordingly handled by the CS team by confirming intent of POD request - whether for PNR/PRD scenario or simply documentation purpose.

· Seller concern for PNR/PRD - accordingly divert query to the dedicated panels built in ICRM (Delivery dispute) as per timeline of 72 hrs from Delivered date.

· If Seller simply wants POD for documentation without any claim - ticket to be created under Group - POD Required >> Issue category - POD Requested >> Sub category - FWD/RTO/Return POD required.

Above will be helpful in monitoring surge under this bucket over the testing phase which could give insights towards the further course of action.

We would monitor the surge in tickets for POD requests for a period and will resync on the process feasibility to disable it further if no major impact is observed.

4. Please find the freight SOP below.