7 Jan 2020

• Agent will not ask any reason from the seller if he wants to talk to supervisor or threatens to escalate the issue to social platform, will instantly transfer the call to escalation desk as per availability

• Agent will directly transfer the call to the supervisor if the seller is threatening that he/she will escalate the issue in social media

• In damage scenario agents will not commit refund to the seller without validation of snaps / videos for post and pre shipments.

No Reattempt Request for "auto reattempt" will be pushed by Shiprocket under the given NDR reason:

• Customer Refused

• Open Delivery

• ODA Location.

For Smart plan deactivation, agent have to fill shared tracker for the same

GST update -

• Since the government has mandated GST e-invoicing for the companies with 100cr. revenue from Jan 01, 2021, Shiprocket will generate B2B invoices (freight and SaaS invoices) to the sellers post registering on the government portal.

• For e-invoicing, SR needs to have the seller's correct GSTINs (who have a valid GSTIN) to be updated in the seller panel by the sellers, so that invoice can be registered on the government portal with the correct GSTIN to avoid dispute in the future.

• Regarding the same, we have sent an email on 24th Dec to active shippers (at-least one shipment in the last 90 days) to update their GSTINs in their SR seller panel if they haven't updated it as of now to avail the input tax credit on the SR freight and SaaS invoices.

• A reminder email pertaining to the same will be sent to the seller again next week .

• In the MPS tracker, the "Request Raised on date" & "Training Requested for Date" should be filled informing the seller.

• Please note, a column is added in the MPS tracker to define the nature of business of the seller. Requesters need to define the category of products the seller deals into which will be helpful at LOPS end to verify.

• Post Training, Seller's Business background as mentioned is verified which acts as an approval for the Product team to activate this feature on the panel.

Kindly keep a check on this tracker.