English - Sir/Ma'am, This is the sudden development at the courier's end bearing in mind the current trend in fuel prices and other systemic factors in the logistics market, this is not a one of change and this price hike is being done by the courier across its client base.
Hinglish - Sir/ Mam, Fuel price mein increase ke kaaran logistic market mein changes hue hain aur isi kaaran Courier partner ne shipping prices change kiye hain aur yeh pure customer base par laagu hai.
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FAQ's :
1- What is the actual rate hike in delhivery rate cards?
SAAS Plan - Average Increase (Absolute)
Advanced - To be Answered
Pro - To be Answered
Enterprise - To be Answered
2- Why is this happening?
Ans - This is the sudden development at the courier's end bearing in mind the current trend in fuel prices and other systemic factors in the logistics market, this is not a one of change and this price hike is being done by the courier across its client base
3- What is the next best courier option?
a- Air
b- Surface
c- Heavy - no change for now
To be Answered
4- Would these alternate couriers provide me the complete serviceability which is being provided by delhivery? -
Ans - As you are aware, we at shiprocket are committed to solve the serviceability challenges by enabling access to 19K+ pin codes across India. Different couriers namely DTDC/Shadowfax/Bluedart/Xpressbees would be able to solve the serviceability challenges.
5- What will happen to the volumetric weight waivers being given by the delhivery?
Ans - This is to inform you that Delhivery has discontinued any sorts of Waivers as per their internal modifications in the Waiver policies. We will let you know if there are any further changes proposed by Delhivery.
6- But the performance of the couriers you are suggesting is very bad, wont my performance and delhivery % get impacted.
Ans- We have an inhouse solution for optimizing the best couriers based on the exhaustive insights we have around delivery performance. Also we are ready to extend freight refunds/cashback for the non fulfillment of current delivery % for your account.
7- What will happen to the weight adjustment process? -
Ans - Current engagement with Delhivery for 250 gms waiver for both 1st and 2nd slab Air & surface will be removed by courier from 1st of April 2022.
7- What will happen to the weight adjustment process? -
Ans - Current engagement with Delhivery for 250 gms waiver for both 1st and 2nd slab Air & surface will be removed by courier from 1st of April 2022
8- What is the status of heavy shipments?
Ans - For now there are no changes in the commercials around heavy shipments. We will keep you posted in case of any future amendments with regards to this subject
9- Pickup pincode is not serviceable on suggested courier. -
Ans -Basis the seller data
10- When are these rate hikes being implemented? -
Ans - 1st April
11- I have checked with other partners and they have not revised their rates yet. -
Ans - Sir, its just a matter of time as Delhivery has already sent this rate increase information to all the players
12- Who are the couriers that will provide me with the deadweight billing?
Ans - The Current deadweight billing engagement is with Ecom Express only :- Dead weight till 1kg and volumetric anything
13- Delhivery already approached and matched my current rate card.
Ans - Sir, the rates offered on SR for Delhivery are competitive and in sync with what you will get on Delhivery directly. In addition to that there are multiple other partners who offer competitive pricing.
If you are getting better pricing for Del vs what we are offering you can share those with us for us to check. In case we are unable to match the delhivery price, you can continue to use the SR panel and all tech workflows (Template, NDR) as part of our SR direct offering by integrating your contract with our panel. We charge Rs. 3 per shipment and are giving a SR direct credit of Rs. X for you to have this service free for the first 30 days
14- I only want to work with Del only, if you can't match my rate cards, I will contact delhivery directly.
Ans - Delhivery increased the rate cards across partners. You are free to approach them. As mentioned above, you can still continue to use the SR panel and all tech workflows (Template, NDR) as part of our SR direct offering by integrating your contract with our panel. We charge Rs. 3 per shipment and are giving a SR direct credit of Rs. X for you to have this service free for the first 30 days.