22 June 2022

proceed to run the pilot for a testing phase of 10 days in which Tech will be notified to keep the process on standby and disable seller facing trigger for POD request.

Meanwhile, it is expected that Sellers will raise tickets for such queries and need to be accordingly handled by the CS team by confirming intent of POD request - whether for PNR/PRD scenario or simply documentation purpose.

· Seller concern for PNR/PRD - accordingly divert query to the dedicated panels built in ICRM (Delivery dispute) as per timeline of 72 hrs from Delivered date.

· If Seller simply wants POD for documentation without any claim - ticket to be created under Group - POD Required >> Issue category - POD Requested >> Sub category - FWD/RTO/Return POD required.

Above will be helpful in monitoring surge under this bucket over the testing phase which could give insights towards the further course of action.

We would monitor the surge in tickets for POD requests for a period and will resync on the process feasibility to disable it further if no major impact is observed.

3. Dunzo & Wefast both are serviceable to deliver cooked food but it is suggested to please don't commit the time with the seller because it totally depends on the biker's serviceability.

4. Few Updates on international shipment.

• What is the maximum weight limit - 30kgs per parcel

• 2. What is the maximum shipment value - This varies at a country level where we have defined d Minimus values in the product (product has put a check in the seller panel while booking the shipment for this - PDF attached for reference. Only change here is Canada, where D Minimus value is 150 CAD )

• 3. What is the process of POD - No POD is given in International shipments.

Please check the sheet attached.

5. Please find the pickup request cut off timings for Quickpick hubs.

Mumbai: 12 noon

Rest all Hubs: 13:00

Please be informed that the requests received till cut off time are picked on the same day between 09:00-17:00 and post cut off are picked up on the next day if the seller has not raised at least a single shipment prior to cut off time. Received at Hub cut off for all hubs is 17:30 in Quickpick. Hence riders have to report back to the hub by 17:30pm.

6. POD-Proof of Delivery

Proof of Delivery (POD) is a document that confirms receipt of an order. Buyer must sign the receipt of the order to confirm that shipment was delivered. A copy of the Proof of Delivery receipt is provided to the seller through seller panel

Proof of Delivery (POD) is a document that confirms receipt of an order. Buyer must sign the receipt of the order to confirm that shipment was delivered. A copy of the Proof of Delivery receipt is provided to the seller through seller panel

Types of POD

1. OTP Based Delivery- Buyer will receive OTP on his mobile number to share the same with Courier executive to get product delivered.

2. Manual- Courier executive takes sign off from buyer to deliver the product.

3. Digital- Courier executive takes sign off from buyer digitally on his device to deliver the product.

Seller will login into:- Seller panel à Ordersà All order

Seller can search a particular AWB number OR can use filter status

Once product is delivered, POD gets automatically uploaded in the panel..If Seller simply wants POD for documentation without any claim - ticket to be created under Group - POD Required >> Issue category - POD Requested >> Sub category - FWD/RTO/Return POD required.

Via App Seller can raise a request for POD (for document purpose only not for investigation that too before 7working days)

Delivery dispute (Damaged/Partial/wrong etc) : -A seller has to make sure that Buyer/Seller ( Fwd/RTO) has signed the POD with negative remarks while receiving the shipment .If the seller did not mention any negative remarks in POD then Shiprocket will not be liable to pay any damages or conduct any investigation.. Apart from the negative remarks on POD a seller has to share the labeled images with shiprocket within the next 72 hours of the shipment delivery (forward/RTO/return). If the seller doesn’t share any shipment images along with a label on it with a shiprocket then no investigation takes place.

* POD dispute can be raised within 72hrs of delivery status

* Seller /Agent can also raise POD dispute

Path-- Seller panel à Ordersà All orderàsearch AWB or Order Idà Under POD details dispute can be raised

ICRM – Action on POD

Scenario & Tagging