2 June 2021

1. We do not provide link to activate "Bluedart" anymore, the seller can activate the same by following the below path -

SR panel --> Settings--> courier--> "under deactivated courier" --> click on "Bluedart"--> fill the form as show in the below picture -

2. We do not cater COD orders in SARAL.

3. The agent should follow the below link to educate the sellers on the current COVID situation -

https://www.shiprocket.in/blog/logistics-updates-corona-virus-outbreak/

4. The FD ticket category should be as per the Q/R/C.

5. All the FD ticket properties shall be filled.

6. Assignment of cases should be done as per the escalation matrix.

7.Weight discrepancy – we do not hold the wallet balance anymore. We will deduct the disputed amount when the seller does not take action on the discrepancy raised or the verdict does not go in his favor.

8. If the seller wants to remove the brand logo then it can be done under the "Channels TAB".

Path -

Channels->All channel->Edit the channel->Brand Logo

9. Multiple tickets should not be created for the same concern.

10. CSAT to be pitched on FCR calls/chats, wherein; the seller is satisfied with the resolution provided.