1. The agent will assign the case to the KAM and not to the LOPS if the case pertains to "NAM-Bronze" or "Silver" or any other tier with a KAM.
2. Xpressbees is active for reverse shipments.
3. The agent will assign ticket to the ED team long with an email sent by the team lead for the respective case. Without an email the case will not be entertained.
4.It is mandatory for an agent to use "multiple tag" feature, wherein; the particular case consists of multiple awb numbers of the same courier.
5. OTP verified delivery service is available for prepaid shipments and not for COD shipments.
6. Early COD Deactivation- Once a seller activates early COD by mistake, the deactivate button will be visible up to 30 days in the ICRM. Our accounts team can deactivate early COD for the seller immediately on request. After this 30 days period of activating early COD, the seller can deactivate by himself from the seller panel which is why this check is added.
7. Warehouse leads / inquires to be sent to the sales team using "Pipe drive" feature in Spark.
8. Android & iOS app updates
NDR escalation on AWB level in get help section
Customer address book section where an order can be added for a customer
Customers can be added from address book in the order creation flow
Courier priority settings added
Freight Invoices added in the invoices section
SKU input and search in the add order screen with suggestions
Order additional charges
Tax and discount on a product level can be added in the order flow
Return orders can be created and viewed on the app
Option in the delivered order to create a return
The home screen changes for different flows showing forward, return and local order
Changes in cancel order/shipment popup text
Rate calculator improvements.