1. Type of invoices we send to the seller-
Freight,Subscription,early cod, Warehouse ,Packaging (manual invoices Penal and Duty Charges)
Freight invoices are billed twice a month 1st billing from 15th-16th 2nd Billing 28-30.
For first billing data is picked from 12th for 2nd billing from 25th - whichever awb's has crossed final status +7 DAYS are eligible for billings and gets billed in these two cycles.
2. Seller is asking for GST invoice-
The seller has enabled GST invoicing, while he has not configured the GSTIN per state. In this case, the billing is happening on the pickup address as configured in the system while GSTIN is missing because it has not been configured under GSTIN invoicing.
For your reference the way system work currently is mentioned below-
State Wise billing -
- If GSTIN invoicing is ON, it will always pick the pickup location and the GSTIN configured under GSTIN invoicing section
- Billing address-If GSTIN invoicing is OFF, it will pick the Billing address and the GSTIN configured in Accounting and Bank details.
There are 2 ways to solve this issue, either the GSTIN invoicing should be set to Off, or the GSTIN invoicing should have GSTIN configured at state level.
3. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
4. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
5. Seller is asking for a document to file claim to third party insurance -
COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .
6. GST percentage calculation in invoice-
Service + 18 % tax
7. The agent should follow the below link to educate the sellers on the current COVID situation -
https://www.shiprocket.in/blog/logistics-updates-corona-virus-outbreak/
8. The FD ticket category should be as per the Q/R/C.
9. All the FD ticket properties shall be filled.
10. Assignment of cases should be done as per the escalation matrix.
11.Weight discrepancy – we do not hold the wallet balance anymore. We will deduct the disputed amount when the seller does not take action on the discrepancy raised or the verdict does not go in his favor.
12. If the seller wants to remove the brand logo then it can be done under the "Channels TAB".
Path -
Channels->All channel->Edit the channel->Brand Logo
13. Multiple tickets should not be created for the same concern.
14 . CSAT to be pitched on FCR calls/chats, wherein; the seller is satisfied with the resolution provided.