1. Please find the details offer details for new LITE plan users,
Offer details:
Advanced Monthly (Rs. 2000+taxes) :- Flat 600/- cashback
Pro Monthly (Rs. 3000+taxes) :- Flat 1000/- Cashback
Validity: 10th Dec'20 to 20th Dec'20
Coupon code: SRDEC30
2. In the MPS tracker, the "Request Raised on date" & "Training Requested for Date" should be filled informing the seller..
3. A seller can place an order of 150kgs maximum by Delhivery heavy.
4. An agent on chat will not send the CSAT survey if the ticket has been raised to another department after the conversation.
5. An agent will ask for the CSAT if the seller is happy with the resolution provided on the FCR call/chat.
6. An agent will not ask for the CSAT survey if the agent has done probing about an issue and the seller did not revert on the chat.
7. A seller can also ship food items which are not expired using "SARAL".
8. The agent will have to fill in the KYC and BD tracker in order to have them unfreezed.
9. No request shall go to tech for unfreezing BD and KYC details.
10. The seller cannot refer to the seller panel's rate calculator in order to ascertain serviceability while making shipments using SARAL app.