06 June 2022

1.Assign Rocketbox support tickets to Taranjeet and Uzma(new joinee) only under Rocketbox support group.

2.Earlier, Engage was priced at Rs 4.99/order, inclusive of GST. But, now, there is a change in the pricing structure of SR Engage;

For all the new onboardings with non-custom pricing, it has been revised

for the full package - from Rs 4.99/order (inclusive of GST) to Rs 4.99/order + GST

for post-ship only - from Rs 2.99/order (inclusive of GST) to Rs 2.99/order + GST

for pre-ship only - from Rs 2.99/order (inclusive of GST) to Rs 2.99/order + GST

For new onboardings with custom pricing, a minimum capping has been put below which an approval of Amit/Atul will be applicable.

For the full package - Rs 4.49/order + GST

For post-ship - Rs 2.49/order + GST

For pre-ship - Rs.2.49/order + GST

The above pricing changes have been executed from the tech infrastructure & the digital communication perspective today itself. So, any new sellers onboarding now will come at the new pricing which is as above.

I'd request you all that whenever you're pitching to your respective sellers, please share the pricing information as per the above structure only.

Going to connect with you all offline as well for any clarifications needed.

3. Weight Freeze:

Weight Panel>>Weight Freeze>>Export Product>>CSV File>>mention the details (like inner content, L*B*H in CM and dead weight in Kgs.)>>Click on Import product file and upload the file.

4. Package Freeze:

Weight Panel>>Packaging>>Create new Package>>

Here the seller needs to mention the SKU for packaging freeze.

Please note: These package dimensions will be considered for calculating the volumetric weight of the shipments that are shipped using this package and containing the mapped SKUs. Also, in packaging the volumetric weight should be higher or equal to dead weight and dead weight should not be more than volumetric weight.

TAT for Weight Freeze and Package freeze is 5-7 working days.

5. Reverse shipment creation

As of now the issue 'Weight limit exceeds' has been resolved by the tech team as it was a tech bug.

However, for the maximum weight limit in reverse shipment we are in touch weith tech and we will update you soon.

6. SR engage:

Engage>>Search with Comp id

Engage : Active

Sync : Active

If both are active then engage is active.

If Engage is active and sync is inactive then the seller needs to activate engage.

7.Schedule Pickups

To make it easier for our sellers, we have introduced flexible pickup dates for shipments. You can now schedule pickups according to your shipping schedule for the next five working days ahead of time.

Follow these simple steps to schedule pickups for your orders-

Step 1- Choose the next working date when you need the order to be picked up.

Step 2- The date of the pickup can be the same date that you have decided to place your order on.

Step 3- Just click on Schedule Pick Up.

Pickups

You can also reschedule your pick up 24 hours before your pickup date if your shipment is not ready or you want an early pickup.

To know how to schedule pickups, follow these simple steps-

Go To Schedule Your Pickup → Ready To Ship → Select Order ID → Reschedule Pickup → Choose Date → Reschedule

7.Seller can now promote their social media channels through your Shiprocket order tracking page. Sellers can seamlessly connect all their social media handles including Instagram, Facebook, Pinterest, and Twitter, into their tracking page and redirect their buyers for a more branded experience.

Here’s how you can do it:

Step 1- Go to the Tracking Page on the seller panel.

Step 2- Now, go to the Page Settings.

Step3- Add your social media links in the blank boxes provided for the links.

Step 4- Click on the Save button.

What’s New In Your Shiprocket App

You can now connect your Shopify store to Shiprocket on your iOS and Android device via Shiprocket’s mobile app.

Follow these simple steps to integrate Shopify from your iOS and Android App-

Step 1- Go to More Menu → Channel Integration → Integrate with Shopify →Select Existing Channel or Add New → Update Store URL → Connect to Shopify

Step 2- On Shopify Page: Log In → Install App

Step 3- On Shiprocket: Update Remaining Store Settings → Click “Update Channel & Test

Earlier, you could on do a global search by using the AWB and Order ID to track the order. But, now to make it easier for our sellers, you can track the order by just the buyer’s Phone Number and Email

ID from the Home Page, Orders section & Shipments section. You can now view the images shared by the courier in the Weight Discrepancy Detail and Dispute History screens.

Follow these steps to view images-

Step 1– Log in to your app.

Step 2- Now, go to the More Menu.

Step 3- Click on the Weight Discrepancies button.

Step 4- Select the discrepancy for which you want to check courier images and scroll down to check the images shared by the courier.

Reasons For Accepting Product Returns Can Now Be CustomizedEvery brand has unique business needs which is why we now let you customize your reasons for the return based on your company policies. This gives you more control over product returns and simplifies the whole process even further.

Follow the below-mentioned steps-

Step 1– Go to Settings on the seller panel.

Step 2- Now, go to Returns and then click on Return Settings.

Step 3- Go to Return Reasons and Select Your Reasons for return.

Step 4- Click on Submit.

Fulfillment: Schedule Your Inbounds At Fulfillment Centres

You can now schedule your inbound appointment from your fulfillment dashboard. You can also select the desired Fulfillment Centres according to your need and book the slot of your preference. In addition, now you can also reschedule or delete an ASN.

Note: The expected inbound date is dependent on the Fulfillment Centre capacity.

Step 1 – Create ASN as you always do.

Step 2 – At the appointment screen, you will be able to see available dates and time slots. Click on the date that you want to select.

Step 3 – Now, you will see a popup where you can see the expected GRN date.

Step 4- Click on complete to proceed further.

Step 5 – Now, to check the GRN status click on the ASN ID and to reschedule click on the scheduled appointment date & time.

you want to delete an ASN you can simply click on the bin icon and click on confirm.