Here is the script to be used on call and chat for Covid vaccine movement related query and complaint.
Impact on delivery reported at Del/Mumbai/Hyderabad/Bangalore/Pune Airports in next 7-10 days
Scenario – Seller contacted shiprocket with a query regarding any possible service impact due to COVID vaccine movement at Del/Mumbai/Hyderabad/Bangalore/Pune (DEL/BOM/PNQ/HYD/BLR Airport)
Query - Chat/Email Script
“As you are aware that COVID vaccine movement has started and holds priority over all sorts of cargo, rest assure we will try our best for timely delivery attempts to avoid any business impact.
Complaint Chat Script
“Kindly accept my apology for inconvenience, I would like to inform you that your shipment is currently (status as per ICRM) and the delivery is impacted due to COVID vaccine movement and the shipment will be delivered to your buyer by (mention date from ICRM)
I request you to please wait till the expected delivery date as this movement holds priority across the nation.
Complaint IB Script
“Iam sorry for the inconvenience caused to you Sir/Ma’am. I would like to inform you that your shipment is currently (status as per ICRM) and the delivery is impacted due to COVID vaccine movement and the shipment will be delivered to your buyer by (mention date from ICRM)
I request you to please wait till the expected delivery date as this movement holds priority across the nation.